BBB Accredited Business Profile

(800) 935-6303

15 years in business
6836 Bee Caves Rd
West Lake Hills, TX 78746-5059
Fax Numbers
  • (800) 935-0683
Additional Website Addresses
BBB File Opened: 11/11/2013
Business Started: 12/05/2001
Business Started Locally: 05/01/2005
Business Incorporated: 02/16/2012 in DE
Type of Entity
Limited Liability Company
Business Management
  • Jamie Pitts, Vice President
  • Shannon Pitts, CEO
Business Category
  • Child Care Referral
  • Pet Sitting Services
  • House Cleaning
  • Tutoring
  • Senior Home Care

Products & Services
J-1 Au Pair Program, Childcare, Nannies, Sitters, Housekeepers, Tutors, Personal Assistants, Senior Care
Alternate Business Names
  • GreatAuPair, LLC
Methods of Payment
  • This company accepts Visa and Mastercard.
Refund & Exchange Policy: 
This company has two separate Refund Policies depending on the service you may have purchased as noted below. They will address any questions or concerns related to their services, your purchases and their refund policies. You may contact the company at 800-935-6303.

1) GreatAuPair self-service hiring and job matching:
There are no refunds on membership subscriptions. Once GreatAuPair has received payment for a subscription term, you are granted full access to either the Family or Candidate contact database, based on your selection and term. Paid subscriptions cannot be put on hold and "banked" for use at a later time. If you deactivate your profile or cancel your account, your subscription term will still expire based on the number of consecutive calendar days from the date your most recent subscription or renewal term took effect. GreatAuPair does not provide a pro-rated refund for unused subscription terms. Membership subscription sales are final.

2) GreatAuPair USA, our US J-1 Au Pair Program
Even after thoroughly evaluating and interviewing multiple au pair candidates, they recognize that on rare occasions some au pair matches may not be a good fit with your family. They offer a 6-Month Guarantee:

If your match ends during the first 6 months of your 12-month program, they will provide you with a new au pair at their cost.

If you need help locating interim childcare, they will give you a free one-month subscription to our site. You’ll have access to hundreds of care providers who may be able to help you cover any gaps in childcare until your new au pair arrives.

BBB accredited business



GreatAuPair is an international job matching and placement service providing families with caregivers. We are designated by the US Department of State as a US Au Pair Program Sponsor, authorized to administer the US Exchange Visitor Program that provides affordable live-in childcare to American families through carefully screened international au pairs.  We also provide: Child Care Referral, House Cleaning, Pet Sitting Services, Senior Home Care & Tutoring.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


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