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            Customer ReviewsIncredible Rugs and Decor

            Carpet and Rugs
            View Business profile
            View Business profileBBB accredited business

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            19 Customer Reviews

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            • Karen P

              04/03/2024

              You guys went above and beyond to get ** the correct rugs. If they were low stock you would have them put our name on it at the warehouse. Awesome customer service. Love you live chat. I will be buying all my rugs from you going ahead. Thanks Incredible rugs.

            • Dawn K

              04/02/2024

              After being so happy with my first purchase from Incredible Rugs and Decor, I ordered a second rug for my hallway. I used their online tool to see both rug together and confirm they would work well together. I am just as happy with my second purchase. Both were sent timely, well packaged and of the quality expected.

            • Tammy J

              04/02/2024

              Incredible Rugs and Decor has an excellent website for purchasing rugs - I've gotten 4 over the past 6 months. Some rugs can be 'viewed' in your room via uploading a pic. Excellent customer service and quality rugs. Customer for life!

            • Billie D

              03/30/2024

              I recently purchased a Karastan 8x11 are rug. Incredible quality, pricing & service!

            • Lamar H

              03/02/2024

              We found three rugs to compliment our existing rugs. The rugs, delivery and customer service were excellent! If we need additional rugs, we will definitely shop here!Thank you!

            • Molly B

              02/29/2024

              Great experience and the rug is beautiful! The included rug pad is pretty thin, so keep in mind that you may need to buy another pad if you are wanting something thicker.

            • Carolyn T

              02/29/2024

              I appreciate the high standard of customer service that the people at ********************** Rugs provide. It is excellent.

            • Carolyn C

              02/26/2024

              A fabulous organization to deal with.Not only did they save me several hundreds of dollars over the very same rug I found locally, they made sure that I wouldn't get any bad surprises. I was so impressed that the president of the company emailed to let me know the size of my rug would mean it had to come by freight carrier rather than *** and that it might take a little longer to arrive. Even with that they still honored the free shipping. He gave me the option to order a samp!e to be absolutely sure this was the rug I wanted before I finalized the order. He let me know the cost of returning it. In other words : No bad surprises!I did get a good surprise! The rug arrived a week early and in perfect condition. The rug is just beautiful. The icing on the cake- they included a free bonus kid pad.This is the kind of service you don't get with many companies these days. I will definitely order from them again and tell my friends of my wonderful experience.

            • Karen W

              02/14/2024

              I had an issue that was dealt with immediately and I was quickly able to reorder my ************* It arrived quickly and exactly as described!

            • Judith M

              01/02/2024

              Lots of contact before the delivery of my rug all went as planned. The rug is great quality and arrived on time and in good shape.

            Customer Review Rating

            4.58/5

            Average of 19 Customer Reviews

            Contact Information

            1514 S Main St

            Boerne, TX 78006-3308

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/16/2017

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

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