Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Genie Car Wash has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Genie Car Wash

              1021 W William Cannon Austin, TX 78745

            • Genie Car Wash

              7320 Burnet Rd Austin, TX 78757

            • Genie Car Wash

              1311 S Lamar Austin, TX 78704

            Customer ReviewsforGenie Car Wash

            Car Wash
            Multi Location Business
            View Business profile
            View Business profile

            Star rating
            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            3 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating
            • Review from Terry C

              1 star

              08/17/2022

              I have an annual car wash good through October 2023. They heavily sold these in advance of expiration dates. But now they are closed, no phones, no web, no notice. No idea how to get a refund. Haven't heard from them. Very disappointed. I have heard that another car wash is willing to honor the wash but the nearest one is in **********. Would like to know how to get a refund of the purchase made in January and still valid through October 2023.
            • Review from Michael G

              1 star

              08/04/2022

              I have bought an annual car wash pass from Genie Car Wash (******* Road) for several years now. My current pass expire in 2023. Recently went to that location and realized that they had closed down. I did not receive a notice as to how Genie planned to accommodate my pass or refund my money. I am sure I am not the only customer left in this position. Any help would be appreciated
            • Review from Julia H

              1 star

              04/16/2022

              I paid A LOT of money to have my car detailed. When I picked it up it was closing time so I took it home wrongly assuming they had done what they were supposed to do. Upon inspection, the car seats were sopping wet. They had put plastic on the driver seat so I knew it was damp but not soaked through. It was so wet that when I got in the car the next day, my clothes were immediately soaked through and I had to go change. They didnt clean the inside of the glove compartment (there were leaves in there so they hadnt even opened it), they didnt touch the pockets in the front doors as they were still filthy, they did a poor job on the trunk as there were leaves on there too. There is an oak tree where I park and leaves get everywhere. They hadnt cleaned the area at the top where the trunk meets the body of the car when it is closed. They did a poor job cleaning where the doors close on the body of the car. There was pooling on areas of the interior where they didnt wipe it down well, and whatever they used looked like it was a light ***** liquid. Gross. So before I wrote this review, I took the car back in and spoke with PJ who said he supervised the guys that do the detailing work. He said he made them do the interior over. When they told me the car was ready, I asked the "supervisor" if he had checked to make sure they did a good job and he said he hadnt. I was surprised that he didnt think it important to make sure the same guys who did a terrible job in the first place had done a good job this time. So he and I looked at the car again and sure enough another bad job. It took 3 tries to even get them to do a barely adequate job. That was Monday. Now it's Friday, and when I go to put gas in the car, guess what? They hadnt opened the door to the gas cap and it was just as filthy as when I brought the car in. My car was a hot mess so I didnt mind paying extra to get a PROFESSIONAL DETAILING done. What I got was a half-@$$ job at best.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.