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      Country
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          Find a Location

          Peddle, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Peddle, LLC

              111 W 6th St Ste 300 Austin, TX 78701-2168

              BBB Accredited Business
            • Peddle, LLC

              3800 N Lamar Blvd Ste 230 Austin, TX 78756-0003

              BBB Accredited Business

            Business ProfileforPeddle, LLC

            Car Buying
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning delivery and contract issues. Specifically, consumers allege their vehicle was not picked up by the assigned tow company on promised dates, consumers also allege receiving lower offers than what Peddle offered when their car was picked up, additionally consumers allege the check they received had issues including bounced checks and finally consumers allege Peddle did not transfer the ownership of vehicles from the former owner after pick up of consumers former vehicles.

            On February 24, 2023, BBB submitted a written request to Peddle, LLC encouraging them to address the pattern of complaints.

            Peddle, LLC responded that scheduling issues can be impacted by weather, traffic, personnel, or human errors.  If the issue is caused by a partner in Peddle, LLC's network, Peddle, LLC takes corrective actions to improve customer experience. This includes terminating the partnership agreement with their network partners if the issues become an occurrence.  

            In regards to consumer offers changing during the pickup process, Peddle responded their instant offers are made sight unseen and uphold the offer at the time of pickup as long as the vehicle is accurately described and no major vehicle components are missing.  Peddle LLC's terms and conditions indicate that major missing components could warrant a price adjustment at the time of pickup.  Customers are not obligated to accept the lower amount at pick-up and can cancel without any fees.  Peddle LLC, notates this under "Seller's Representations, Warranties, and Covenants" in their terms and conditions:

            “The Seller represents and warrants that all information provided to Peddle is accurate and legally true, including, without limitation, the following:”.....
            (c) “Accurate Vehicle Condition;...” (see our terms for outlined conditions)
            “If any information about the vehicle provided by the Seller is found to be inaccurate at the time of inspection or if any major vehicle component is missing or removed, even if not specifically mentioned or asked about during the offer process, Peddle reserves the right to invalidate the transaction, recalculate the Offer or refuse pick up.

            Peddle, LLC is working to add this information and is actively working to update its online platform.  This is the majority for adjustment of offers at the time of pick up. If customers contact Peddle concerning the adjustment they will review the adjustment and may provide an additional sum to make the offer whole. 

            Regarding payment issues which include bounced checks, Peddle, LLC will take immediate action from stop-payments on the original check and/or reissue payments to speaking with check cashing and banking institutions to resolve the root of the issue.

            Peddle LLC, responded to BBB's concern regarding title transfers stating details are sent to customers on what steps they need to take per their state statutory guidelines to release liability. If one of their partners does not follow guidelines they will take the responsible steps to fix the issue immediately.  If the network partner or customers does not follow guidelines Peddle, LLC takes further corrective actions to improve customer experience which can include terminating their partnership agreement.  Title transfers may also be delayed due to customers not providing completed title paperwork.  Peddle works with their auction partners and DMVs to resolve these issues but often can take longer due to special processes.  

            At-a-glance

            Customer Reviews

            4.65/5stars

            Average of 7,856 Customer Reviews

            Customer Complaints

            127 complaints closed in last 3 years

            52 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/26/2013

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Peddle is a car buying service that makes instant offers on vehicles. If the offer is accepted, Peddle sends out a tow truck to pick it up and pay the customer.

            Business Details

            This is a multi-location business.

            Find a Location

            Peddle, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Peddle, LLC

                111 W 6th St Ste 300 Austin, TX 78701-2168

                BBB Accredited Business
              • Peddle, LLC

                3800 N Lamar Blvd Ste 230 Austin, TX 78756-0003

                BBB Accredited Business
              BBB File Opened:
              1/30/2013
              Years in Business:
              19
              Business Started:
              8/10/2004
              Business Started Locally:
              1/11/2011
              Business Incorporated:
              1/11/2011
              Accredited Since:
              2/26/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Junk My Car
              Business Management
              • Mr. Tim Yarosh, CEO/Owner
              • Mr. Robert Bari, Senior Vice President
              • Mr. Jason DeLorenzo, President
              • Ms. Jannell Torres, Manager of Customer Service
              Contact Information

              Principal

              • Mr. Tim Yarosh, CEO/Owner

              Customer Complaints

              127 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/05/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Peddle sent me an offer of $385 based on my description on 2/26/24. Pickup date from ************* was on 3/4/24. I get a text from ************* on 3/1/24 asking me "Is the Catalytic converterstill attached to this vehicle? As long as the catalytic converter is OEM the offer will remain the same, but if its aftermarket or missing we will drop the total offer between $150-$100" I said it was aftermarket. Why was I not told this by Peddle.com? This comes across as bait & switch & since ************* has my address & probably put 2 & 2 together that Code Enforcement is going after him (that date is 3/5/24) so ************* makes me wait 4 days, springs the lowball excuse via text, i'm out of time unless I request an extension from the **************, I accept the $150 and MAGICALLY ************* can pick the vehicle up the same day within a few hours. Be aware those are ****** direct fit catalytic converters which sell for $900-$1100 EACH. I also didn't receive payment until I responded to the text with photos of the vehicle on the tow truck. The balance due to settle this is $235.00. I also see Peddle.com has a history of similar complaints as BBB.org has pointed out.
              Read More

              Customer Reviews

              7,856 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Linda C

              2 stars

              03/23/2024

              Pick up driver was rude and took $30 off our promised amount. Said because of the milage.

              Peddle, LLC Response

              03/26/2024

              Hello *****

              We are very disappointed with your expereince and sincerely apologize for the driver's behavior. Your service experience definitley does not align with our expectations, and we are forwarding your feedback to our internal management team for follow-up with the buyer. I do see that ******** has already corresponded with you advising that the odometer reading can be updated once the driver arrives, if it is found to be different. I can certainly understand why the offer being reduced by $30 as a result of the mileage change would be disappointing for you. 

              We appreicate you bringing this matter to our attention and hope you will give us another opportunity to better serve you in the future, *****. 

              ********

              Local BBB

              BBB serving the Heart of Texas

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