Business ProfileforYogi Bear's Jellystone Park Camp-Resort: Hill Country

Firm failed to honor published prices and a price quote provided in response to an email.The firm offered an "extended stay" at the campground between January and *** 2022 at published (on-line) rates ($631-$744 per month). In response to an email, I received confirmation that although *** is beyond the special rate "season" that the rate was indeed $631-$744. When I called to make a reservation I was told that the monthly extended stay rate is only valid through *** 25 - as *** 26 is the start of the Memorial Day weekend and the summer season. I was told that I could get a camp site from *** 1-*** 25 for $631 or I could get a site beginning the last week of April (encompassing a 30 day stay) at that rate, or I could pay a holiday surcharge and make a reservation as I intended. However the surcharge for the holiday weekend amounts to approximately $591. Meaning I would pay $631 for 25 days (not 30) and another almost equal amount for the last 5 days of the month.I spoke with no fewer than three booking agents over a three day period and they were unable and extremely unwilling to help resolve the issue. I offered that if I paid the $631 rate for 30 days I should at least get a per Diem rebate against the holiday price. They were inflexible and unmoved (although one agent seemed sympathetic as she agreed that a posted rate should be honored). I was told that they would need to speak to the manager. I told them I would be willing to speak to the general manager directly; however (of course) he was unavailable. I did receive two phone calls from the firm (not the manager) both telling me that the general manager would be calling me - he never did. Curiously, after my second phone call the firm modified its web page - it now clearly states that "monthly rates" are valid between March 1 - *** 26.