Business ProfileforAstound Broadband powered by Grande

I was enrolled in the *** program as of January the 9th 2024. I have a voicemail from a representative named ******, confirming my enrollment and that my $30 discount would be applied to my January bill. However, when the January bill came due I still had not received the $30 discount on my bill and had called in three or four times trying to find out why. I was finally told I had to un-enroll in the auto-pay program; to pay the bill directly because I was getting additional discounts because of the auto-pay. At that point I was also told that the $30 discount wouldn't hit my bill until February the 7th.So on the 31st I had to pay my full bill plus an additional $1 service fee because I was paying directly without the auto pay service. The $30 discount hit my account the same day. When I received my February invoice it indicated Im being charged exactly $71.00 for phone equipment on 1/9/20 It is allegedly a modem that was also phone support capable that I received in 2020! It was changed out due to an upgrade in 2022. I did some checking for voicemails, emails and of my bills. I found nothing whatsoever in any communication indicating that there is an expectation that any equipment will be left in my custody for me to return per a visit from a technician. Had there been, there would have been a time limit on getting the equipment returned otherwise Im sure they would have financially penalized and with interest. And so common sense says that it is the burden of the technician to ensure that all equipment is gathered/retrieved and removed from the customer's possession; being the technician's burden to return. Number two - they (Astound/RCN) do not supply technician names, phone numbers, or email addresses at any part of the process. Its virtually impossible for me to contact the technician as this information isnt provided.