BBB Accredited Business Profile

Grande Communications

Grande Communications

(877) 647-2633

Grande Communications

17 years in business
Headquarters
401 Carlson Circle
San Marcos, TX 78666-6730
Fax Numbers
  • (512) 878-4281
Additional Email Addresses
  • Debbie.dobernecki@mygrande.com
BBB File Opened: 04/04/2000
Business Started: 11/01/1999
Business Started Locally: 11/01/1999
Business Incorporated: 04/12/2000 in TX
Type of Entity
Limited Liability Company
Business Management
  • Ms. Marie Lew, RCN
Business Category
  • Cable TV, Internet & Telephone Installation Service
Products & Services
High Speed Internet, Digital Cable Services, Local and long-distance telephone, Enterprise/Commercial Products
Alternate Business Names
  • Grande Communications Networks LLC
Methods of Payment
  • Grande has multiple options for our customers to make payments that are easy and convenient. Customers may make a payment online for no charge at billing.mygrande.com, use our toll-free Express Payment system at 877-654-1414, at one of our local offices, or by mailing in payments. Customers may also make payments over the phone with one of our friendly staff for a $3.50 convenience fee.  HEB and Speedy Cash are also recognized as payment centers for our
    Grande customers, but please keep in mind it can take up to 3 business days for a payment at a third party location to process through Grande. (There may also be a convenience fee charged at the pay station which is not Grande related.)
Refund & Exchange Policy: 
Grande Communications’ residential service does not have contract terms so customers can cancel at any time. Grande also offers a 30-day risk free trial.  This trial must be stated before the installation of services
BBB accredited business

A+

Overview

The company offers digital cable TV, local & long distance telephone service and high speed data service.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Grande Communications

Grande Communications

BBB ACCREDITATION SINCE 04/04/2000

Customer Review Rating:

100%

Composite Score: