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          Find a Location

          Omnibus Express has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Omnibus Express

              814 Houston St Laredo, TX 78040-5028

            • Omnibus Express

              301 Broadway St San Antonio, TX 78205-1925

            Business ProfileforOmnibus Express

            Bus Lines
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Omnibus Express has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Omnibus Express

                814 Houston St Laredo, TX 78040-5028

              • Omnibus Express

                301 Broadway St San Antonio, TX 78205-1925

              BBB File Opened:
              3/24/2016
              Business Management
              • Owner Manager, Owner/Manager
              Contact Information

              Principal

              • Owner Manager, Owner/Manager

              Customer Contact

              • Owner Manager, Owner/Manager

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/29/2022

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              On September 23, 2022, I tried to purchase bus tickets to ****** on my mobile device with a total cost of $296.00, only to get an error when submitting payment on two attempts. I did not receive a confirmation or alert that the purchase was completed. I then went on to complete my purchase on my laptop for which I received a confirmation after the purchase and the tickets were sent to my email. On September 25, 2022, I noticed there were 3 charges from Omnibus. It was a Sunday so I immediately called my bank, ************ to report the unauthorized transactions. There was a claim created with # ******CL01323 which reported a total of $592 of unauthorized transactions. This claim took a little over 10 days to find that *********** would only refund $296.00 (one transaction) and denied the rest. I was finally able to reach out to Omnibus via email to file my claim on October 18, 2022, only to have them refuse to refund the remaining $296.00. I did not receive a confirmation for these two unauthorized charges which totaled $596. Omnibus has provided the information for the credit requested by *********** with #************ which resolves only one of the unauthorized charges. I have attached a copy of the credit and a copy of my bank statement. I am looking for a refund of $296.00 which is the remaining unauthorized transaction #********. This transaction number was provided by Omnibus on November 16, 2022, almost two months after the transaction.

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John C

              1 star

              06/23/2022

              Road rage incident with one of the drivers. One of the buses (#**** OMEX VIP) just intentionally ran me off the road on IH35 today, as well as nearly hit several vehicles. The driver stopped in the middle of the highway, blocking 2 lanes of traffic for several minutes while people were honking. Then the driver proceeded to drive nearly 90 miles an hour and swerved several times narrowly missing oncoming traffic. I wouldn't get on one of these buses if you paid me to. Someone is going to get killed with this person at the wheel.

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              BBB serving the Heart of Texas

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