BBB Accredited Business Profile

Sleepgram LLC

Sleepgram LLC

(877) 257-5337

Sleepgram LLC

1 year in business
Headquarters
600 Congress Ave Fl 14
Austin, TX 78701-3263
Additional Email Addresses
  • help@sleepgram.com
BBB File Opened: 11/13/2017
Business Started: 03/29/2017
Business Incorporated: 03/29/2017 in TX
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Logan Newell, Managing Member
Contact Information
  • Customer Service: Mr. Alex Lambaria, Customer Relations Manager
Business Category
  • Bedding
  • Home Accessories Online
  • Online Retailer

Products & Services
Pillows, Pillow cases, Bed sheets
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Refund & Exchange Policy: 
We're confident that you'll love your new pillows,but if you’re having second thoughts, we make returns as simple as possible. If you decide that your Sleepgram products aren’t right for you within 60 nights, the return process is easy. 

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused OR in the same condition that you received it. You do not need the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without an RMA number.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 60 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Please allow 5-14 days from our receipt date.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@sleepgram.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@sleepgram.com for instructions.

Shipping
To return your product, you must first contact us for an RMA number. We are available via phone at 877-257-5337 or email at help@sleepgram.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We never sell returned products. Our partners at the Salvation Army put gently used Sleepgram products to good use in shelters and half-way homes.
BBB accredited business

A-

Overview

Sleepgram sells home goods online.

Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Sleepgram LLC include:

  • Length of time business has been operating

M: 6:00 AM-6:00 PM
T: 6:00 AM-6:00 PM
W: 6:00 AM-6:00 PM
Th: 6:00 AM-6:00 PM
F: 6:00 AM-6:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Sleepgram LLC

Sleepgram LLC

BBB ACCREDITATION SINCE 11/14/2017

Customer Review Rating:

There are NO reviews for this business.
Be the first to leave a review!