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          Find a Location

          First Heroes National Bank has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • First Heroes National Bank

              PO Box 5000 Fort Hood, TX 76544-0500

              BBB Accredited Business
            • First Heroes National Bank

              Bldg 50005 Clear Creek Rd Fort Hood, TX 76544

              BBB Accredited Business
            • First Heroes National Bank

              Bldg 85006 Warrior Way Killeen, TX 76544

              BBB Accredited Business
            • First Heroes National Bank

              Bldg 109 TJ Mills Blvd Killeen, TX 76544

              BBB Accredited Business
            • First Heroes National Bank

              210 Constitution Dr Ste A Copperas Cove, TX 76522

              BBB Accredited Business

            Business ProfileforFirst Heroes National Bank

            Bank
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/13/1993

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            First Heroes National Bank has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • First Heroes National Bank

                PO Box 5000 Fort Hood, TX 76544-0500

                BBB Accredited Business
              • First Heroes National Bank

                Bldg 50005 Clear Creek Rd Fort Hood, TX 76544

                BBB Accredited Business
              • First Heroes National Bank

                Bldg 85006 Warrior Way Killeen, TX 76544

                BBB Accredited Business
              • First Heroes National Bank

                Bldg 109 TJ Mills Blvd Killeen, TX 76544

                BBB Accredited Business
              • First Heroes National Bank

                210 Constitution Dr Ste A Copperas Cove, TX 76522

                BBB Accredited Business
              BBB File Opened:
              5/12/1993
              Years in Business:
              58
              Business Started:
              10/16/1965
              Business Started Locally:
              10/16/1965
              Business Incorporated:
              1/1/2001
              Accredited Since:
              5/13/1993
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Ms. Jessica Pelache, EVP- Director of Customer Experience
              Contact Information

              Customer Contact

              • Ms. Jessica Pelache, EVP- Director of Customer Experience
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              My mother had a stroke and was in the hospital, the stroke resulted with her severely confused. She in her confusion from the stroke made the same payment multiple times to different bills which resulted in the bank charging her $153 in over draft and NSF fees. When I called the bank to explain her situation and ask if the fees could be waived since shes never done this in the past. They said no regardless of her medical condition we do not waive NSF or overdraft fees.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              G. H.

              1 star

              10/27/2021

              Their money transfer department is the worst. Paid $35 to have money transferred to an international account, which I have done on numerous occasions. FHNB couldnt get the money transferred to the account and it cost me $30 to get my money back.

              First Heroes National Bank Response

              11/04/2021

              A review of our records indicates that when you contacted us about this matter on October 29th, it was established that you would visit the banking center to further discuss the concerns on November 1st. To date, you have not visited the banking center location. You may visit the banking center or contact us at Customer Support at ************ for any further information or questions concerning this matter.

              Customer Response

              11/04/2021

              When I spoke to the representative on the phone I was told that I would have to speak with the foreign bank, it was their charge to send the money back. Ive been doing business with you since ****, instead of telling me to contact the other bank you could have told me that you would waive your fee and refund me that money, but you couldnt do anything about the foreign bank fee. I would have been satisfied with that. But to tell me to contact them is unsatisfactory. I live over 20 miles from the bank and I figured it just wasnt worth the time and money that I would have to expend trying to recover the funds. If you could have done something why didnt you just deposit the fee back into my account?

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