Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Extraco Banks, National Association has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Extraco Banks, National Association

      18 S Main St Temple, TX 76501-7652

    • Extraco Banks, National Association

      1208 E Main St Hamilton, TX 76531-1601

    • Extraco Banks, National Association

      2000 N Main St Belton, TX 76513-1917

    • Extraco Banks, National Association

      100 W Central Texas Expy Harker Heights, TX 76548-2079

    • Extraco Banks, National Association

      1003 E Hwy 190 Copperas Cove, TX 76522-2228

    Business ProfileforExtraco Banks, National Association

    Bank
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Extraco Banks, National Association has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Extraco Banks, National Association

        18 S Main St Temple, TX 76501-7652

      • Extraco Banks, National Association

        1208 E Main St Hamilton, TX 76531-1601

      • Extraco Banks, National Association

        2000 N Main St Belton, TX 76513-1917

      • Extraco Banks, National Association

        100 W Central Texas Expy Harker Heights, TX 76548-2079

      • Extraco Banks, National Association

        1003 E Hwy 190 Copperas Cove, TX 76522-2228

      Location of This Business
      18 S Main St, Temple, TX 76501-7652
      BBB File Opened:
      2/4/1994
      Years in Business:
      46
      Business Started:
      1/30/1978
      Business Started Locally:
      1/30/1978
      Business Incorporated:
      3/22/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Extraco Corporation
      Business Management
      • Mr. Doug L. Streater, President
      • Mrs. Libby Cain, Director of Marketing
      Contact Information

      Principal

      • Mr. Doug L. Streater, President

      Customer Contact

      • Mr. Doug L. Streater, President
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/25/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had two accounts with extraco bank and first off I had a lot of money come up missing out of my accounts so I spoke with a banker named *** and we closed the account and opened new ones and I disputed the transactions and nothing was ever done about it. Then on August 9th I went into the bank to withdrawal $400 and I was going to use the extra banker machine because most of the bankers are rude,so I'm standing in line and *** tells me to step out of line and go over to some other banker well he proceeds to tell me that they are closing my accounts due to fraud. A week or two before that I brought in a check from a car wrap company to have them look at the check because it didn't look right to me and I didn't want to cash it and it not clear and have to pay back $28,500 to the bank so I had them check it out and they said it was not real so they confenscated it,I did not cash it. So they tell me I committed fraud several times because of the money that went missing out of my account they said they investigated it and it wasn't fraud but I only was able to dispute one or two from cashapp and I don't see why they would close my accounts and take my $400 for money that was mine and they didn't have to pay for.There was also an accident where *** asked me if my husband was beating me because of him talking over me at the meeting with her about the missing money she also asked if he had been to prison which neither of those are any of her business.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      daniel m

      1 star

      06/27/2022

      this bank cost us money because they did not disclose or did not know information we needed . so this cost us in late fees from several places like water **** ,electric ****, and a payment due to ********* we were told at first they would cover these over due charges but we came to find out that it was only if it was the bank was the one to charge it. do your home work before choosing a bank find one that knows what they are talking about and knows their own policies .

      Extraco Banks, National Association Response

      06/28/2022

      Hi ****************,We're sorry to hear of your dissatisfaction. Regarding your particular situation, we followed the policies which are set based on this particular type of account in regard to your late father's account. We hope that we can help you in resolving the issues as soon as we receive the documentation needed to do so. If you need additional assistance, we would be happy to help. Please email ****************************************** or visit a local branch at your convenience. Thank you.

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.