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            Customer ReviewsforLifetime Automotive LLC

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            2 Customer Reviews

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            • Review from Michele A

              5 stars

              11/07/2023

              Honest owner and employees serving the *** area! Always a great experience!
            • Review from Susan H.

              1 star

              02/28/2022

              2/22/22 1 air cleaner element filter $26.66 1 cabin air filter $27.89 1 oil filter $7.69 **** synthetic oil $56.64 environmental charge $1.50 shop supplies $15.00 Parts = $135.38 Labor = ****** Original **** was $260.43 I paid it then later that day returned to get a refund as promised by ****** the owner but really....The fact that I was highly over charged and taken advantage of makes me feel like this business is subject to be repeat offenders. Please do not go there for your car care! Never again for me! I will get the word out! Please read the rest of my story I spoke to ****** Furundija the ********** tried to justify the unreasonable labor charge stating that Christian ********* is comparable. I told him I did some checking on my own and that his charges for labor were HIGHLY INFLATED. Finally, he agreed to give me a one time refund for $40.00 So the **** came to $220.43 (still paying $74.00 for labor)I asked ****** how much they charged for labor on an oil change and he stated, " $******".I asked him why they did not post that price on the wall on a sign so ALL PEOPLE COULD SEE THIS? He stated, "NO THAT HE WASN'T GOING TO DO THAT".I feel taken advantage of and I feel that as a female I was treated unfairly. I am thinking of doing a walking protest with signs across the street from his business because it is not right to over charge people. I highly disagree with his A+ rating with BBB. I beg you go anywhere else but to this business! I will be talking to ****************** about doing a peaceful protest!*********************

              Lifetime Automotive LLC Response

              03/23/2022

              Hi Mrs. ***** , I am sorry to see after trying our best to make your service experience better we have obviously failed. We have clearly communicated to you all the services that are needed and the total cost for all those services. You agreed to it and we performed all the services . I was little confused that you decided then to complain about the cost and I even issued you partial refund on labor just to try to please you. The total service cost was less then any competition in the area. So I am still confused about this entire ordeal. We performed quilty service including quilty parts and using name brand fluids . If individual costs for each part and labor time was so important to you should just asked us to have it in writing and we would have gladly provided it for you and not after the service was done.

              Customer Response

              03/24/2022

              I feel like you should post your fees! I do think your fees are high and I do not think they are equitable to most other service providers.I should have asked how much it was going to be upfront, and you did give me a refund but all in all your labor charges are unreasonable to me! I will not be returning for service!

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