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Find a Location

World Car Hyundai/Kia has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforWorld Car Hyundai/Kia

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7915 S Ih 35, San Antonio, TX 78224-1334
    BBB File Opened:
    2/1/1996
    Business Incorporated:
    4/9/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Art Kiolbassa, General Manager
    • Mr. Tim Starling
    • Mr. Ahmad Zabihian, President
    Contact Information

    Principal

    • Mr. Ahmad Zabihian, President

    Customer Contact

    • Mr. Art Kiolbassa, General Manager
    Additional Contact Information

    Fax Numbers

    • (210) 254-6000
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    7/10 Service appt for 3 recalls 7/10 car broke down 300 feet from dealer.7/11 Dealer submit Goodwill request to ******* motors. since dealer wont fix.******* Case # ********** Reason why dealer wont fix: car broke due to sensor stopping vehicle due to vibrations car already had. 7/15 request denied by *******. I called ******* myself. Car out of warranty. 7/21 have not yet receive call from dealer to inform anything!!.During call on 7/12 ****************** stated that him and mechanic noticed noise, knocking and engine light on. And this was recorded.Scan results post failure:BCT results. No BCT Wont read cilinder 2 Rejection system On 10 July 23 I had scheduled a service appt to respond to 3 recalls for my ******* Tucson 2010. One of these was a sensor and another one was about a Bolt in the engine. I think. I drove 25 min to this appt without issues. Dropped vehicle, gave them keys, they turn on car, made me sign couple papers and go. At **** hrs. Attendant told me it should take an average of 1.5 to 2 hrs each recall. At **** hrs my vehicle was ready for pick up. 1.5 hrs later?Arrived, got my paperwork from cashier and went ahead to get in my car. No warnings, no words more than have a good day!When I ****** it on I noticed Engine light was now blinking (it was on when I arrived - I needed to do oil change) and also the incline light was on. I thought, this might be like those instances when they change my tires or oil and it takes a bit for lights to dissappear. I went ahead and drove my car as normal, 1/2 block after I left the dealer lot, (right before I turn to get into highway) my vehicle all of the sudden stopped and had to maneuver to get myself to the right. Then continue to move but very slow. Managed to make it to the corner attempting to return to dealer. UNTIL IT STOPPED COMPLETELY. It wouldnt let me turn it off or even move car to park. This was a ***** 102F day, I was on military uniform (long sleves, long pants, boots) I tried to reach for help but apprently the person that helped me was at lunch, same as everyone else. One of those calls told me to push car myself since there was no one to help.30+ minutes later with the help of an amazing man we started pushing. I tried one more time and it finally started and moved. Arrived back to dealer. Had to wait until **** for them to tell me it was the new sensor they installed and that they knew it will do that if vibration for "safety reasons". They will keep my vehicle until Tuesday and drove me home. That was the last time i heard from them. I had to call on wednesday... left inquiry with the operator. No call back Until I mentioned i called hyunday Motors, they finally called back to let me know:- Pending on a "Good faith" aprocal from ******* to fix my vehicle that now... had a broken cilinder and needs a replacement of Engine??- No loaner vehicle is giving until warranty approves it In case good faith request was denied I will have to pay 7k out of my pocket I called ******* on the 15th. They told me the request is denied. And there is nothing else to do but submit this complaint.Today, 21 July, I have not yet received a call from Dealer to give me any updates. My faith is praying they realized what they have done to my family of 4 kids and are going to call me telling me its fixed... I believe in miracles.My reasoning for this: so they knew this sensor would turn my car off suddenly. However, nobody told me of this safety issue. When i talked to them about fixing my car, they stated...2 of us noticed your car had a noise. And the engine light was on when you arrived. So, they noticed a noise... but no one told me. They also knew my vehicle was going to shut down due to a new sensor... but no one told me.They put my life and the life of my family in danger by failing to look farther than their lot. I am thankful I haven't got into the highway yet. Otherwise, I would probably won't be writing this today. It's not a good faith act. Is the right thing to do for letting me fet out of their lot with a possible fatality on my hands. And until today, no one has taken ownership of this huge mistake. Please help me. Not only because I am a Soldier serving for over 18 years, a war veteran, but because of my kids and husband that are now on vacation and we are stuck home. And in a few weeks school starts. Not even to count that I have a very difficult schedule since I am an instructor at Fort ***************Thank you in advance for your help.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Russell b

    1 star

    05/18/2023

    Horrible service ***** No one answers, returns calls. My ******* has been sitting in their service **** for six weeks and not looked at since. I will never purchase a car from here again. Warranty means nothing if no one looks at your xar

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