Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sierra Motors has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSierra Motors

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/13/2006

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5930 Bandera Rd, San Antonio, TX 78238-1821
    BBB File Opened:
    3/9/2006
    Years in Business:
    18
    Business Started:
    7/1/2005
    Business Started Locally:
    7/1/2005
    Business Incorporated:
    8/16/2005
    Accredited Since:
    3/13/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Sierra Motors, Inc.
    Related Businesses
    Business Management
    • Mr. Michael Charman, President
    Contact Information

    Principal

    • Mr. Michael Charman, President

    Customer Contact

    • Mr. Michael Charman, President
    Additional Contact Information

    Fax Numbers

    • (210) 332-5253
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/22/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    The dealership came too repo car. I came 2weeks later to pick up my car and paid it off!! To my car isnt drivable an I was driving when they got it back. They they change my lock to start it is stuck in it . They want give me the managers phone number and I feel like they just took total average of me and the situation
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ricky G

    1 star

    05/23/2022

    This place has been the bane of my existence since I purchased a car from them. My interactions from their employee Gabriel have been nothing less than offensive. While the owner mentions that he gets compliments from many customers leads me to believe that his actions towards me are personal. I don't know him personally nor do I care to meet someone that nasty in personality. The topper is how he gets away with treating me like this. Almost every interaction with me had been with him finding ways to belittle me from telling he has a job and doesn't have problems paying his bills to telling me that it's not his fault that I lost my job and I should be able to pay the car. I understand that those are not his problems but the fact this employer allows his employees to talk to customers in this manner is horrific. As a customer service agent and even a previous collector, there is no excuse for treating a customer in such a manner. Now either I have gone into the twilight zone or simply have better etiquette but this not a way to talk to customers and expect them to just sit back and let some random person belittle and condemn them.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.