Business ProfileforPursch Motors Inc.

original service 09/16/22 Fri.: the power slider had a leak so we took it to the nearest GMC dealer to repair covered under manufacture warranty. date of dispute #1 09/23/2022 Friday @ 3:55pm Ph#********** spoke to **** dispute was about a moving part on the power-slider that the service men BROKE but tried to hid it but when my son tried opening the power-slider it DID NOT open all the way so he noticed that there was a vital piece of the power slider that they had broken and seemed to forget to report it so we called and complained at that time, and they said that they would order the part, but only after i had threatened to report the complaint to BBB, cause at first they did not want to take full responsibility and they wanted us to drive it back to them to inspect it to see if it was broken.So they ordered the WHOLE power slider glass in the back covered by warranty cause it originally had a leak so it was covered under manufacture defect. Complaint#2 after the WHOLE power-slider was installed the service intake guy did a run down inspection on the truck and ******* son, while on Duo Video Chat, SPECIFICALLY asked him if we were to wait a few days(24 hrs) to wet the window or any special instructions. The guy said ," NO", that the window had already set for hours and that it was enough for the adhesive to SET. Well we went by his statement and when my son took it for a test rinse the day after the window LEAKED and the guy had said that it was good to wet it. So my son called and let the service department know of our situation AGAIN, at this point we just wanted our gas reimbursement to and from the dealership,and time off from work, tint costs to re-tint our windows, because CLEARLY these guys have NO knowledge of giving correct instructions on how-to-care for our vehicle after it had been replaced with a new window, and now we are having to take ANOTHER day off from work , and the guy, **** refused to reimburse us for their mistake and our COSTLY costs!!