Business ProfileforKyle Chapman Motor Sales, LP

I previously fell behind on a payment due to change of hours at work. ****** from the collections department informed me that they could move that payment to the end of my loan and that I would just need to pay insurance $62 , to be able to drive the car. I did so , and when it was time for me to pay the remainder balance which should have been $282-$284 she claimed that I still owed more. But when I tried to pay the amount showed on the app provided by Kyle Chapman it would not go through. I later found out it was because I did no enter in the *** of my card. Which is why it wasnt accepting the payment. I called and spoke to another salesman who explained to me that because had already paid the insurance I did not need to pay it again. And that I only owed my car note bill without insurance. The app showed that I only owed $282 but ****** insisted I had to pay now $345 or so. I was told what ever the computer is showing I owe they are supposed to honor that. She took advantage of the fact that I didnt know that at the time and made me pay an extra $62 over the phone with my card. ******************** is the Senior Account Representative. They dont pick up the phones either as if they are purposely giving you a hard time.