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Find a Location

Vandergriff Honda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforVandergriff Honda

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/19/2013

    Years in Business: 60

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1104 W I-20, Arlington, TX 76017-5830
    BBB File Opened:
    1/1/1986
    Years in Business:
    60
    Business Started:
    7/1/1963
    Business Started Locally:
    7/1/1963
    Accredited Since:
    3/19/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Luke Motor Company
    • Luke Motor Company II, LLC
    Business Management
    • Mr. Brady Richardson, Director
    • Mr. Larry (Cecil) Van Tuyl, President
    • Mr. Charlie A. Evans, Vice President
    • Mr. Robert J. Holcomb, Director
    Contact Information

    Principal

    • Mr. Larry (Cecil) Van Tuyl, President
    • Mr. Charlie A. Evans, Vice President
    • Mr. Robert J. Holcomb, Director
    Additional Contact Information

    Fax Numbers

    • (817) 801-5048
      Primary Fax
    • (817) 275-8882
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In November I purchased a 2015 ********** cc from this dealership. The salesman ******* assured me the vehicle had been looked over by a certified mechanic and had no issues. I also purchased the warranty to help protect myself. After driving the vehicle for a couple days I had mechanical concerns. I took the vehicle to a ********** dealership who stated the vehicle had over $5000 in major repairs needed. Including the engine was leaking oil out of the top, something any mechanic should been able to see. The ********** dealership stated vandergriff Honda was deceitful on how they sold me the vehicle. I spoke with *** and **** at vandergriff Honda who agreed to work on the vehicle engine damages. Vandergriff Honda kept my vehicle for 2 months. I let them know I moved to ******* and will be driving the vehicle from their dealership back to *******. I flew back to ***** and picked up my vehicle. After only driving the vehicle just under 2 hours the engine locked up and the vehicle broke down on the side of the road in the middle of no where. I towed the vehicle to a local shop named ******************* who stated the engine locking up was solely due to the poor work of vandergriff service. I was stuck in middle of a small town in ***** and had to cover the tow, a rental car to go home to *******, and a hotel for the night. The next day Vandergriff Honda towed the vehicle back to their dealership and stated the warranty company wont cover the engine repair and neither will they. I drove the vehicle less than 3 hours since owning it in November. I should of been told about all the vehicle damage before purchasing. The service department is not offering warranty on the poor work they did on the engine. I am looking into resolving this case in court if I cant get a fair resoloution. All they tell me is the vehicle is sold as is. The problem is they gave me fraudulent information so I would buy the vehicle. The only showed me the car fax which only showed a minor fender ******.
    Read More

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ebony S

    1 star

    03/13/2024

    I went to this dealership February 10,2024, to purchase a specific Honda that I had seen online. Once I arrived I spoke with a *********************************** I let him know the vehicle I was interested in he claims to have went to pull the vehicle but came back to me and said that car has a recall on one of the parts it can not be sold, I cant even show it to you I told him ok and was prepared to leave. He and his manager insisted they had another car in the price range and mileage range that I wanted and being that it was around Valentines Day they were going to get me a good deal. I let them know that wont be necessary I only wanted to look into that specific vehicle and again they insisted they had a car with all the requirements that I wanted. I purchased a 2019 **** fusion that day. A few weeks later the check engine light came on and a wrench showed on the dashboard. I called and placed a service visit and took my car to them February 28th once I arrived they said I would have to leave my car for 48 hours to diagnose the problem. I was not prepared to leave my car for two days so I told them I would reschedule. When I left I went to Autozone the same day to get the check engine light diagnosed. It said my ignition coil wasnt working properly and my spark plugs were causing a misfire it also mentioned my cylinder two misfired. Once I left autozone my check engine light went off and the wrench went away. A week later it was back on so I called to schedule another service visit I took my car in on March 7th. It is now March 13th and they are telling me that a part on my car has a recall and they arent sure if its covered through warranty. I have been calling up there every day to get an update but they keep changing my service rep and they wont give me the number to corporate to document a formal complaint. I asked about a rental car and one of the ladies told me it would cost me $40 a day another said my insurance should cover.

    Vandergriff Honda Response

    03/14/2024

    We are sorry that you are going through this. The Honda Civic does have a recall on it, and there is a "stop sell" until the repairs can be performed. We want to make sure that if we have something that checks all the boxes you are looking for, we offer it. I will be reaching out to discuss this matter further. 

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