Business ProfileforVandergriff Acura

My husband and I purchased a 2018 *** Yukon Denali on 2/28/24 at Vandergriff Acura. At the time that we were about to sign the contract, I requested that a "We Owe" was completed because we were concerned about several issues with the vehicle and we specifically stated the running boards were not engaging completely when the doors opened and closed, the scratches/dents all around the truck and the sunroof that had a bulging piece handing out of it. We spoke with "Cal" who introduced himself as the Used Car Manager of Vandergriff Acura. Cal along with *************************** and **************** (finance) were in the office the night that we discussed our concerns with the *** Yukon Denali. *** stated, "I will check them and if there is anything wrong, I WILL FIX IT!". On the "We Owe", Cal put "check running board, replace the rubber on sunroof, touchup scrapes or passage top parts" on the form. We contacted Vandergriff Acura several times to notify them that the truck would not start and that the running boards were stuck on one side and would not come out on the other side of the truck. Vandergriff Acura refused to tow the truck in at their expense initially stating that the mileage made it out of warranty. Finally, after several phone calls they agreed to send a tow truck out to pick up the vehicle. Upon the tow truck driver arrival and review of the truck, he pointed out that the tires had slits in two of them. I spoke with ************************* (service manager) about the all of the truck issues including the We Owe and what *** promised us that he would honor. Later, I learned that Cal had been terminated and that ***************** was now the new used car manager. ***** contacted us and notified us that the motor on the running board had completely failed and that the New Manager ***************** stated "I am not replacing that". I called ***************** and ************* on 3/19/2024 to explain what the previous ********* manager had promised us but neither would not return my phone calls.