Customer ReviewsforRound Rock Hyundai

DONT SHOP, BUY, or EVEN PULL INTO THE ***** I have been having with the car a bought at the very end of January 2023. (I bought a 2018 Audi Q7.) I hated the sales process and the salesmen left a horrible taste in my mouth which just ruins the car buying experience for me. Ive lost $17,000 on this from Jan-June alone. They had the car longer than I did and I made payments for MONTHS while it was in their possession. Worthless, liars, lazy, and wont help you once you buy the car. Avoid at all cost

Service will not return call left 3 voice mail for ******* to call me.Had my wife's car in for lock not working driver side just want to know the status.Called today tried to see if i could speak to another service advisor and they hung up

I took my car into Hyundai of round ********** for two recalls, and when I got my car out it has not run the same way cents it stalls on me. It jerks on me and I have called the general manager several times and left messages. he told me hed get back with me. He never has gotten back with me and I need my car fixed and theyre not willing to do it and that is not OK. My car did not run the way its running before I took it into the shop..

I wish 0 stars was an option. Thanks to their service team, I will not only never buy another vehicle from this dealership but will never purchase another Hyundai either.

These people dont know customer service. Left my 2018 Sonata there for 7 weeks. Nobody ever felt the need to update me on the status. Once it was allegedly repaired I picked up my vehicle and it was filthy with dirt on the outside and grease on the inside! I was charged $2300. They said they fixed all issues. Some covered under warranty and most were not. The issue I took it in for was not repaired. That part was nearly $600.A few months later I am still having the same issue and they insist the problem was resolved even though I have had an independent mechanic thoroughly inspect and he says and documentation shows it was in fact not repaired.

I bought a vehicle last night, on 5/06/2023.This morning, the passenger side lock was not working. They refuse to fix it.

Whatever you do, never, I mean never take your car to this place for service. Why? Because they will never work on your car and when they do, not resolve the problem. We left our vehicle on Thursday, September 8, 2022. For a 9/9/2022 APPOINTMENT, that was made 1 month prior. When we called the following week on 9/13/2022, we asked the status of the service. Much to our shock, they couldn’t even find our car registered in their service platform. The following day they did find our car, but had not had anyone look at it yet. Somewhat surprising that our appointment was on 9/9 and on 9/14 they still had not looked at it. After leaving over 40 messages for Courtland, her boss, and the General Manager, and with a chat representative, not one person had the professionalism to return a call. Since they were not able to recreate the same issue with the transmission, they asked if a technician could take the car home to Elgin on 9/23/2022. We called and left messages on 9/26, 9/27, 9/28, 9/29, and 9/30. No return call. Finally on 10/3 my wife told the operator that she was not going to leave another message, she needed to speak to someone. Amazingly, our so called service advisor, Courtland came on the phone. Again, after at least 40 messages and no return call, and she is finally there. So after having our car for 25 days, absolutely nothing was done to resolve the transmission issue. The drive train is still under warranty, and from what I can find on the internet, this transmission issue is well known by Hyundai. It appears this dealership sells things that they will not stand behind. I’m sure if it was no longer under warranty, it would have been repaired much sooner and having me pay 100% of the service. Our next step will be to reach out the the Attorney General of the State of Texas to inquire if this is a criminal activity. Do yourself a favor and stay away from this dealership, they will take your money and lie to your face.

Their service stinks! I took my 2012 Elantra in at the time of my appointment and it took 5 hours to service. The trip was for a recall...they did not do the recall work. They just put the parts by my spare tire and said that was all they were required to do. Had other service work done that same day and was charged nearly $1,000 for it. I think I could have had that work done elsewhere for a lot less. After I got home, an hour's drive away, I discovered that the motor cover was missing. A call about that was never answered. NO MORE Round Rock Hyundai for me.