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          Ingram Park Mazda has 1 locations, listed below.

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            Business ProfileforIngram Park Mazda

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            3/8/2004
            Years in Business:
            43
            Business Started:
            1/1/1981
            Business Started Locally:
            1/1/1981
            Business Incorporated:
            11/24/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ingram Park Mazda
            • Benson Nissan, Inc.
            Business Management
            • Ms. Denise Bellanger
            • Ms. Barbara Hornsby, CFO
            Contact Information

            Principal

            • Ms. Barbara Hornsby, CFO

            Customer Contact

            • Ms. Barbara Hornsby, CFO
            Additional Contact Information

            Fax Numbers

            • (210) 582-6915
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/28/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            On March 22nd my wife and myself walked into I Pac Mazda Dealership off 410 and Ingram Rd. We were in search for a new/newer car for us. We were approached by a salesman who introduced himself as **********************. ****** sat down with us and started getting information from us so he could find something that would fit our budget. ****** found a dark blue 2019 VW Passat Wolfsburg Edition with around ***** miles that was on the lot. We were interested and continued with the financing part of the deal. We were then pushed off to another sales rep from ******* who stated that she was a manager from another location. Everything seemed find and financing was approved with a $2000 down on car which we provided. We test drove car noticed TPM sensor was on but was told that tire just probably needed air. It seemed like a legitimate excuse and closed on deal. We were explained that the car was still covered under original manufactory warranty being that it had very little miles and GAP was purchased. We also were issued 1 year of free oil changes and tire service. On May 16th, 2023, the car was due for oil change, so I contacted Ipac Mazda to schedule service. I was able to bring in car on May 19th, 2023 and drop off at around 8:30am. I was contacted and was informed that my car was ready for pick up later that day. When I was 1st contacted about my car being ready for pick up, I was also informed that there were some concerns that needed to be addressed on the car. Ist that the cars front tires had very bad inside wear and that they needed to be replaced, 2nd that the car needed a wheel alignment asap. So, when I got to dealership to pick up car, I was told that everything would be fine and that there no major concerns with car that the tires still had around ****** mile worth of tread. On May 22nd after having the weekend to think about what I had been told I contacted ****** my sale rep to explain my concerns. I made a trip back to dealer to voice my concerns and at that time asked if the car had prior damage and I requested a CarFax. ****** was pulled and car had been involved in a accident on 8/162022 with Left Front and Right Side Damage. I asked why I wasn't informed of this issue before I purchased car from them. I was told it wasn't a big issue and they would try to resolve it. While spending most my morning waiting for ************** and Sale Rep to decide what they were going to do it concluded that the car was fine and that the Tech that had stated the issues with car was just trying to up sale me. But again, I was reassured that the car was good to go. On June 15th, 2023, we started having problems with car again this time A/C went out, gas gauge & temp gauge wont work, TPM Sensor light on and engine light on. I called Ipac Mazda on June 16th and explained what was going on and I was told to take it to a ********** dealership so the work could be put under warranty being that it was still way under factory warranty. So, I contacted *********************** off 410 and ********** set an appointment to drop off car on June 19th. Car was dropped off I explained what problems I was having with car to intake service rep, and they took car for service. On June 26th, 2023, I receive a call that car has some issues and that I will need to come to ****** Service to discuss problems with the car. On June 27th I went into *********************** and spoke to ***************************** about issues with car. I was told that the car wasn't safe to drive and that the Tires had very bad wear towards the inside that wires were exposed. Also, that the car needed an alignment and that the Ambient Temp Sensor, male connector wire side and bracket needed to be replaced. It was also stated that the car showed it had prior damage underneath due to a plastic scoop was missing and which caused the sensor from getting damaged. The cost of repairs was going to be $2321.87 and wasnt going to be covered on any warranty. I still had to pay diagnose fee of $95.00 so I could get the car released. ********************** advised me to take it back to Mazda and have them either do the work or pick up the tab on services and they would do the job. I then proceeded to take it to Mazda on June 27th and had set up appointment with my original sales rep from Ipac Mazda ******. I arrived at Mazda and explained to him what I was told and refreshing his memory that I was told by them that there was nothing wrong with car and prior damages that I was informed about before buy car. After spending around 3hrs being pushed off to ************** and even the Financial Rep I was basically told sorry we cant do nothing for you. AS IS it what I was told. I explained to them that I could of went to any ********* car dealership and expect this kind of service but I came to a Bigger Dealership with good reviews and this kind of treatment we receive. We haven't even come into our 3rd payment on this car and issues have started already. I then left ***** feeling let down and upset that safety of my family isn't a concern to them. I proceeded to try to fix some of the issues myself and went to purchase new tires and alignment. When I saw the wear on those tires, I just thank God that nothing happened to my family or myself while driving. I have pictures of the ridiculous amount of damage to tires and once again carelessness and empathy that a dealership like Ipac Mazda would even acknowledge. I'm not waiting any extras I'm just asking to have my car fixed completely so I wont have any concerns that this car is safe to drive and in comfort with A/C. and no engine light ON.
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            kenneth c

            1 star

            07/18/2023

            First of all, I used to hold IPAC in high regards. I have previously purchased several vehicles from here and never had any problems. BUT... In Jan 2023 I went to Ingram Park Mazda to test drive a vehicle that I had seen online. The car was advertised for $15,591. I was approved with my bank for $15,000. My plan was to negotiate down to $15k or just pay the difference because I liked the car. Upon my arrival the price was quickly increased after my salesman *** advised a sales manager that I had bank financing. Now the price was increased to over $18,000 for tires and a paint care package that was allegedly performed on the car. So I leave the dealership because I had a better deal elsewhere. After leaving, I get multiple calls from *** my salesman, who stated that they are were going to come down on price. So I go back to dealership and now price is $16,000. I agreed to this price. Sales manager says that I have to finish signing papers with finance **** in the morning since by now its about 10pm. Although I already had financing, my plan was to finance car with IPAC and just refinance car with my bank. So I come back the next few days trying to catch the guy in the finance ****. And It was about a week before I'm able to catch the guy. And instead of completing the signing he simply hands me a envelope of papers including a unsigned contract that states the car's final sale price is almost $24,000 (with a *****% interest rate that's $39,803 total). After seeing this I left that car at the dealership without signing the contract. I later found out that the dealership forged/stolen/misused my e-signature on the loan documents and sent them to the finance company. So now I have a repossession on my credit report. So buyers beware don't sign nothing at this "STEALERSHIP". I'm currently filing a law suit and going through every channel to expose this BS.

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