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Find a Location

Honda of Fort Worth has 1 locations, listed below.

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    Business ProfileforHonda of Fort Worth

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/5/2015

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    3400 W Loop 820 S, Fort Worth, TX 76116-5944
    BBB File Opened:
    5/7/2015
    Years in Business:
    9
    Business Started:
    3/2/2015
    Business Started Locally:
    3/2/2015
    Business Incorporated:
    1/12/2015
    Accredited Since:
    5/5/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • HFWBH Motors, LLC
    Business Management
    • Mr. Greg Besson, General Manager
    Contact Information

    Principal

    • Mr. Greg Besson, General Manager

    Customer Contact

    • Mr. Greg Besson, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I toke my Honda Civi **** with only ****** miles to repair the check engine -code p0705 ( was 10/20/23) The repair cost me 720 dollars ( 10/26/23 ) It only lasted 2 days without the check engine and I took it back on 10/30/23.When the technician checked it, he told me that the light was not on and the only thing he did was: remove the check engine light.I took it and it only lasted 30 minutes when the light came back on. I took it back 10/31/23 and the car already had other anomalies on the road. It no longer wanted to run and smoke started coming out of the engine. I took photos of it and it had a loose cable.The technician checked again and said it was the *** (the cost to repair was **** dollars) I told them that I was not going to pay because I found loose cables and that caused my car to break down, finally they are telling me that it is the transmission .need to remplacent I have sufficient evidence that my car was in very good condition. ( report from Honda ) Already talk with 2 guy from there and I don't like the their solution, said ; if you want the car I need to pay for the transmission replacement Honda need to responsable to cover all cost for the transmission replacement . due to the negligence of their technician and their lack of professionalism
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    matt w

    2 stars

    08/27/2023

    Buying my vehicle went without a hitch and was quick. But the service **** is a joke. Ive had my vehicle for just over a year and have had two tires - the original and the replacement tire- have sidewall defects. I took it in to get it replaced and asked for a different brand. They refused bc the other brands were not covered on the warranty. I mentioned its a safety issue and, silly me, id think the **************** dealership would stand behind the product they are selling. The service manager just argued and would not listen to anything I had to say. I told him if it happens again, esp if there is an accident bc of the defect you will definitely be hearing from me again. No such thing as customer service or doing the right thing to keep a customer. Which was too bad bc i would have bought from them again but not anymore.

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