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          Five Star Ford - North Richland Hills has 1 locations, listed below.

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            Business ProfileforFive Star Ford - North Richland Hills

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1992

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Business Details

            BBB File Opened:
            1/1/1992
            Years in Business:
            32
            Business Started:
            8/1/1991
            Business Started Locally:
            8/1/1991
            Business Incorporated:
            10/31/2002
            Accredited Since:
            1/1/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Sam Pack's Five Star Ford
            • Five Star Ford of Texas, Ltd.
            • 5 Star Ford Collision Repair & Body Shop
            • Five Star Ford of Texas Management, L.L.C.
            • 5 Star Ford
            Related Businesses
            Business Management
            • Mr. Sam Pack, Owner
            • Mr. Joshua Fichter, General Manager
            Contact Information

            Principal

            • Mr. Joshua Fichter, General Manager

            Customer Contact

            • Mr. Joshua Fichter, General Manager
            Additional Contact Information

            Fax Numbers

            • (817) 577-0126
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            12/20/23 Kept us there from 2pm till closing while working on paper work - Paper work experience then was rushed, by them, because they were closing - I was not EVER advised that the loan I was procuring through them would include an ORIGINATION FEE of $15,500.- I was however advised that if I didn't like the loan, I could just pay it off before February at NO PENALTY. This was the phrasing they used. However, it turns out, I am and was penalized $15,500 for starting the loan. I can NOT pay it off less the $15.5K.- After my trade-in valued at $13,000, and 2 months after my purchase, I finally receive the loan documents and realize I currently owe MORE than the truck's MSRP.- Looked at paper work and saw that they ALSO charged us a $1,200 fee for "paying off debt" on my trade-in, which was FREE AND CLEAR of all debt, and even marked as such later in the document.My $79,300 MSRP truck cost me just under $105,000.Had ******************* explained to me that I was being charged $16+K just to get financing, I would have bought all-cash. I even told them I could move money around and buy all-cash. They asked me to get financing.I need a store credit in the amount of $16,714.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael Z

            11/07/2023

            If I could give a 0 star review I would. ***************** is a horrible excuse for a sales rep. I brought my truck into service Thursday, which that has been a great experience. I had my service rep reach out to sales, he connected with ****. No calls or follow up from ****. Monday, again hadn't heard back so I reached out to my service advisor. **** finally reached out, explained what I would like to accomplish. Tuesday, I finally get some numbers, and ask about a different truck. He sends me a response stating he went as low as he could on the first truck he sent me and completely ignored the fact I wanted to look at something different. After being ignored most of the day, I reached out to sales manager. Shortly after ****, sends me a text to which I politely responded, I feel like we are not connecting well, I'm sorry. He calls me, and goes off on me. Was completely rude and unprofessional. Would not let me explain, he just did not care as to how his actions and initiation led me to wanting to work with someone else. After several times trying to de-escalate the situation, I had to tell him he was out of line. At which point he rudely continued on for a moment and hung up on me. He also informed me he does not have a manager and no one else could get me a better deal than him. The amount of ego that came out of this man because this situation was not working well and I wanted to work with someone else was disgusting. ***************** get's 0 stars. My service advisor and the sales manager who fielded the complaint get 5 stars. Unfortunately, ****'s poor behavior was enough for me to write this 1 star review. Avoid this rude and egotistical salesman.

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