Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          First Texas Honda has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFirst Texas Honda

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            12/1/1969
            Years in Business:
            61
            Business Started:
            1/1/1963
            Business Started Locally:
            1/1/1963
            Business Incorporated:
            9/22/1978
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Continental Cars, Inc.
            • Continental Automotive Group
            Business Management
            • Mr. Allen Clauss, General Manager
            • Mr. Timothy Shook, COO
            Contact Information

            Principal

            • Mr. Timothy Shook, COO

            Customer Contact

            • Mr. Timothy Shook, COO
            Additional Contact Information

            Fax Numbers

            • (512) 454-2434
              Primary Fax
            • (512) 450-0269
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On Monday, October 2nd I took my Honda Civic into the First Texas Honda service center because the car was not getting power and would not start.They diagnosed the problem as an energy drain on the battery due to a loose ground terminal connection.They fixed the issue and I expected the terminal connection repair to be covered by the Mastertech extended warranty I purchased from First Texas Honda when I purchased my Honda *********** new there.The Extended warranty did not cover it and I was stuck with the charges. Firat Texas Honda should not be selling their customers Extended Warranties that don't function as Extended Warranties.I want the full amount I paid First Texas Honda for the Masterech Extended Warranty refunded to me.Not a prorated amount. In full please.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Helen B.

            09/13/2021

            I purchased a Honda Pilot Elite as a company vehicle. The driver seat is very uncomfortable. Upon sharing my concerns with the dealership, I was told that perhaps I am "sensitive". I have had others drive the vehicle since and no I am not losing my mind. There is a manufacturer defect in the seat. I decided to run an experiment.....I had a 100% Honda lover, has a honda with no knowledge of the problem. He reported that there is something "strange" with the seat. Should be an 8 way with lumbar for an ELITE, but does not work correctly.The seat is defective, the dealership said this is normal due to cool seats and air bladders in the seat. I have ***** SUV with A/C seats, no problem. Own a Jeep with cooled seats, no problem. A friend that drove this new Honda owns a ****** SUV with cooled seats, no problem. The dealership offered to buy back for 5K less than what I paid or I could go have a custom seat installed another 4-5K. And this is Honda's Elite. This SUV was purchased as a company car through Honda Business Account. Our company purchases cars and trucks through our fleet accounts and interact with dealerships more than the average buyer. Upon sharing my concerns with this dealership (first time to purchase from this dealer) I did not feel heard and the problem was not addressed. It was more we will purchase back at 5K less (which is a 10K loss with TTL for our company) or you can deal with it yourself. WOW Company Business Owners....Beware When I was finally able to speak with a sales rep, I requested that they address my concerns. If not, I would like to rescind my purchase and return the car, note there is less than 200 miles on this vehicle. ****** basically said that it was my problem, I purchased and have possession of the vehicle. I immediately contacted our corporate lawyer (more money to shell out) and he provided to the dealership, a notice to rescind. ******** comments clearly communicated to our company that Honda is not geared to support corporate accounts.

            First Texas Honda Response

            09/21/2021

            *****, thank you for being our client. We want all of our guests to have an exceptional sales experience with us, so we are disappointed to know this is the impression you were left with. This situation was concerning to us, so our team was eager to investigate right away. After comparing the seats in your vehicle to the seats in a Pilot of the same trim level, we were unable to identify a difference. If the seat is defective, the best course of action would be to bring the vehicle in for service so we can address the issue. If you have any additional questions or concerns, please do not hesitate to contact me directly at ************************************** I am always happy to help in any way I can. Thank you, and have a wonderful day. - *******************, Service Director

            Local BBB

            BBB serving the Heart of Texas

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.