Business ProfileforAl Willeford Chevrolet, Inc.

I brought my truck in for service in late December of 2022 and in early November of 2023. On both occasions, the service advisor *******, tried to sell me unnecessary repairs based on a fraudulent diagnosis. In Dec 2022, he claimed the rear differential was leaking and in Nov 2023, he claimed the radiator was leaking and needed to be replaced. On both occasions, I asked to see the leaks before authorizing the repair. On both occasions, neither ******* nor a mechanic could find the leaks. The first time, I assumed it was an honest mistake and proceeded with the remaining work. However, when it happened again, I knew it was not an accident. At that point, I refused to authorize any work from their fraudulent diagnosis. To my disbelief, they then held my keys hostage, demanding a diagnostic fee that was never disclosed or agreed upon prior to dropping off my vehicle. To make matters worse, when I refused to pay the clearly retaliatory charge, they threatened me with a mechanic's lien and repossession of my vehicle. When I contacted the General Manager, **** doubled down on the service advisors commitment to charging a diagnostic fee and added the threats of liens and repossession. These strong-arm tactics are not only unprofessional but also border on criminal, as their claimed diagnosis was ultimately fraudulent. I ultimately paid the fee in order to recover my keys, however I would like the fee refunded, as no legitimate diagnosis was performed. Moreover, it is unethical to charge a fee for service without disclosing said fee prior to entering into a business arrangement. It is clear that the fee was charged as a post facto retaliation for choosing not to proceed with any of the recommended work. I am reporting this incident to not only recover the fee, but to warn others that Al Willeford Chevrolet is not an honest or respectable business worthy of your time and money.