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Find a Location

Autocraft Bodywerks has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Autocraft Bodywerks

      5411 Wasson Rd Austin, TX 78745-3215

      BBB Accredited Business
    • Autocraft Bodywerks

      12131 Roxie Dr Austin, TX 78729-7107

      BBB Accredited Business

    Business ProfileforAutocraft Bodywerks

    Auto Body Repair and Painting
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    The location at 12131 Roxie Dr. repairs and restores only Tesla models. The hours for that location are 8:00 to 5:30, Monday through Friday. 
    See all additional business information

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/8/2016

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Autocraft Bodywerks has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Autocraft Bodywerks

        5411 Wasson Rd Austin, TX 78745-3215

        BBB Accredited Business
      • Autocraft Bodywerks

        12131 Roxie Dr Austin, TX 78729-7107

        BBB Accredited Business
      Location of This Business
      5411 Wasson Rd, Austin, TX 78745-3215
      BBB File Opened:
      9/5/1991
      Years in Business:
      40
      Business Started:
      1/1/1984
      Business Started Locally:
      1/1/1984
      Business Incorporated:
      8/26/2014
      Accredited Since:
      7/8/2016
      Type of Entity:
      Corporation
      Alternate Business Name
      • Raeder-Guan Enterprises, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Chris Raeder, Manager
      • Ms. Tammie Harper, General Manager
      • Mr. Noel Ramirez, General Manager
      Contact Information

      Principal

      • Mr. Chris Raeder, Manager

      Customer Contact

      • Ms. Tammie Harper, General Manager
      Additional Contact Information

      Fax Numbers

      • (512) 444-6061
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Choosing a mechanic for auto repair and service

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Job was a complete paint job on my **** Mustang. I delivered the car on June 3,2021. Agreed upon price was $ ******. About a month later I received a phone call from the manager stating he would need $29,000to do it. Obviously I said no. The owner ***************** called me the following day, apologized for that previous call and said what he needed was time. I gave him 15 1/2 months for the job. Original time line was 5-6 mos.I received the car back on September 28,2022, after several postponements on the delivery date. Other than some obvious trim issues that were acknowledged by his people, roof trim dented, windshield trim loose, drivers side window crank very tight, drivers side door lock not working, horn not working, I accepted delivery of the vehicle, with the understanding that I could bring the car back to repair these items. When I got the car home I discovered I had no brake lights.( I drove this car home that way. I also discovered many more issues with the car including spots on the new vinyl top that cost me $1500. I also discovered I had no other lights, a loose hood hinge, radio not working, the rear lower valance loose, a brake line leak, and a gas line leak, all a result of reconstruction this vehicle at the body shop. Now the car is dangerous.***** did send his main mechanic to my home with basically nothing resolved. I scheduled to bring the car in to get repaired 3 times with weather getting in the way all three times. On the fourth call to confirm the date, I was informed by the manager they would not be working on my Mustang again. He also confirmed this came straight from ***********************. I informed him this car was now dangerous and to please have ******************* me. That phone call never came.Its not the money, I paid him more than he asked.At this point all I want is the job to be finished and the car to be made safe.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sandra H

      5 stars

      02/02/2022

      Overall, the repair of my Tesla Model Y took 30 days (picked up 1.27.22). For the most part I initiated the contact to get updates on repair. Upon pick up I was given an outside walk thru & was told all fluids were topped off. They did a wonderful job at detailing the inside of the car however the next day I realized they had kept my seat covers and full charging cable kit. Naturally I contacted them & after speaking with 2 ppl was able to arrange for someone to make the 40 min drive to drop off my things. On 2.2.22 I got a message on my car that the Coolant was low and needed maintenance, called the shop at 5:45pm spoke to ****** who put me on hold for ********** after what seemed like 5 min the phone line rang again & kicked me over to voicemail as their phone hrs were closed. Left a voicemail in hopes for a call back. 2.3.22 I contacted them & was told that ********* was in a meeting & would call me back. This has turned more into a hassle for me as I have to **** down ppl to make things right for me. AB was recommended to me but at the rate this is going I am losing hope in their customer service.

      Local BBB

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