15 Customer Reviews
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Review from Richard G
1 star12/07/2023
This company preys on families in hospitals by providing a routine hearing screen but not covered under the patients insurance plan. It may not legally be a scam but it is shady business. Why would I spend thousands on my twins NICU bills to then have a cash pay process with it. Hospitals should drop them because how this reflects on them. They are a disgrace to the process of newborn screening and the audiologist profession. I tell all my friends having a baby in the hospital we did that when they come by for the hearing screen you refuse and if you are concerned, then follow up with your PCP on discharge. So take note Ears and Hearing on your reputation here and consider doing some credentialing with insurance and stop practicing shady business.
Ears and Hearing Response
12/18/2023
Hello ******************,
Thanks for taking the time to share a review. Unfortunately, after going through our customer database, Im not able to find any record of an email or phone call from you.
I take all reviews very seriously. Please contact me at ************ or ******************************* so I can resolve this issue for you. I would love to learn more about your situation and ensure you get the quality service youre looking for.Thank you
Review from Virginia S
1 star12/06/2023
This complaint is not regarding paying the bill but honesty and poor customer service. I asked and I was told there were no supervisors to talk to about my concerns and that no one would return my call. The person answering the phones was very unprofessional and rude.it is very important for the screeners to be honest with new customers. I was told that insurance covered the screen and it did not. I made a mistake myself by trusting her and not fully reading the consent which is completely unacceptable. (I did just have a baby and pain had taken medication). I would have held off and had this test performed at the pediatricians office and paid a simple copay.Ears and Hearing Response
12/07/2023
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused. We take pride in delivering high-quality cleaning services, and it's disheartening to hear that we fell short of your expectations. We are committed to making things right. Please give us a call so we can help you with your account. I can't see who the account is for so I can further assist you. Thank you!
************
Review from Danielle P
1 star06/20/2023
This company does not bill insurance. They require that you pay the bill up front and pursue insurance on your own. For almost a year I have requested an itemized statement so that I can submit a claim to insurance myself. I do NOT recommend this company.Ears and Hearing Response
07/07/2023
We do not require payment at the time of service. It takes about 2 months for the bill to be sent from the date of service. While looking at your account, we did set up a payment plan for you that began on 12/02/2022. We did not receive another payment until February of 2023. After that we did not hear anything from you or had any other payment. Our representative did a courtesy call to avoid collection in June of 2023 and sent out your itemized statement then. If you have any other issues or concerns please feel free to contact me. Thank you!
************
Review from Jessica C
1 star04/24/2023
This is the most unprofessional business I've ever encountered with the worst customer service. I don't even care so much that we got billed for a service that could have been covered if my pediatrician did it in clinic. Or that my first name and my middle initial are wrong on the invoices. It's the fact that you cannot get in contact with these people. I paid my bill, twice, by sending in a check. Yet, I continued to get bills saying that I was going to be sent to collections. I called their office multiple times - various days at various times - and could never get anyone to answer the phone to discuss this. I just wanted to talk to someone over the phone to pay so that I could ensure that they would close out my account and not magically find my checks later and cash those too. Finally, after weeks of trying to call, I just paid online, which I guess I should've done to begin with. But it would be nice if someone would answer their phone or return calls so that you could discuss your bill. I don't understand why any hospital would contract with them.Ears and Hearing Response
05/19/2023
Dear *******,I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We are getting one of our associates to handle your account personally to resolve this matter.Please let ** know if you have any additional questions, concerns, or comments.****,******Review from Jeffrey D
1 star02/09/2023
We get that we consented to pay for this service, but we can't even pay for the service. My wife has been calling and has left messages this past week and we haven't been able to get through. The listed website to pay the bill doesn't work. I just don't want to get sent to collections because nobody wants to actually take our money.Ears and Hearing Response
04/28/2023
Apologize for any difficulty you may have encountered. I have verified the payment portal on the website is working correctly. Please contact me directly if you have been unable to resolve the issue and we will work with you for a mutually satisfactory solution. Thank you for reaching out.Review from Scam A
1 star09/18/2022
Came into the room disguised as hospital staff the very next day after delivery of my baby, presented forms and wanted me to sign and initial without explaining what the form was about, all of this were happening while Im still recovering from c-section and under the influence of anesthesia, months later received a bill of $275, definitely learnt my mistake. What a scamEars and Hearing Response
09/19/2022
***************************** is a third party contracted with the hospital, as was stated on the consent form prior to screening. When you signed the consent form you initialed next to the statement specifically stating that ***************************** is not in network with your specific insurance company and that you would be charged and responsible. Parents are personally responsible for filing with your insurance to potentially get reimbursed. Our company policy is to obtain written consent prior to the first screening. ***************************** has made efforts to be transparent about every aspect of the screening prior to service and express all information regarding hospital affiliation, purpose, and requirements of the screening as well as billing and insurance information. We have in place, instructional scripts for each technician to use in addition to the consent form to reduce confusion with the screening. To have a completed consent form, which is company policy to acquire prior to screening, five initials for each segment and a signature at the end are needed. This process takes time and consideration and our NCHAM-trained technicians have scripts in place to help answer any questions, thoughts, or concerns a parent might have. Thank you for bringing this to our attention, I will reiterate to all screeners to follow the company protocol that is currently in place.Review from Haley R
1 star09/15/2022
I'm sad that so many new moms are preyed on. There is no patient care with billing or services. The "technician" smelled of cigarette smoke, did not move the baby to a quiet area in our room, and was talking during it while I held the baby. I don't even think she got positioning correct. Huge waste, but thank God my baby had no issues and not even sure they works have caught if they did. Since services, the acting provider has disciplinary alert on his license as well. I'm so disappointed that the hospital and this facility has such disregard for patients. We should have been notified that the provider's cerification that our insurance requires was not current at the time.Ears and Hearing Response
10/10/2022
***************************** is a third party contracted with the hospital, as was stated on the consent form prior to screening. When you signed the consent form you initialed next to the statement specifically stating that ***************************** is not in network with your specific insurance company and that you would be charged and responsible. Parents are personally responsible for filing with your insurance to potentially get reimbursed. Our company policy is to obtain written consent prior to the first screening. ***************************** has made efforts to be transparent about every aspect of the screening prior to service and express all information regarding hospital affiliation, purpose, and requirements of the screening as well as billing and insurance information. We have in place, instructional scripts for each technician to use in addition to the consent form to reduce confusion with the screening. To have a completed consent form, which is company policy to acquire prior to screening, five initials for each segment and a signature at the end are needed. This process takes time and consideration and our NCHAM-trained technicians have scripts in place to help answer any questions, thoughts, or concerns a parent might have. Thank you for bringing this to our attention, I will reiterate to all screeners to follow the company protocol that is currently in place.Review from Blair P
1 star05/25/2022
Just like all the other parents here I too fell victim to the hearing test - with what feels like a scam. And of course they will respond to this and claim we were told you signed paperwork you signed up for this optional test. Well I am here to tell you just like everyone else it's almost as if they prey on new moms who have just delivered, foggy and only focused on the baby, They make the test seem so important and they add they paperwork that you need to sign amongst others so while it may be my responsibility the transparency is not there. My previous birth this test was covered so my brain didn't even think to question it. If you are giving birth anytime soon just know you can do this test elsewhere and don't succumb to doing this optional test that they present as not optional, or at least the hospital makes it feel that way. I come from Canada and now live in the ** - do better - your business practices are awful and honestly this service shouldn't even be offered if you're not willing to do any sort of insurance. Other moms just know you're not alone - I expect the standard copy and paste response will be posted after I share this as well. Just another reason to prove this company does not care about its "patients" you are not a patient to them you are a customer to extort.Ears and Hearing Response
05/26/2022
The consent form consists of three pages where the patient fills out information on the parents, the child, and insurance information. To have a completed consent form, which is company policy to acquire prior to screening, five initials for each segment and a signature at the end are needed. This process takes time and consideration and our NCHAM-trained technicians have scripts in place to help answer any questions, thoughts, or concerns a parent might have. When you signed the consent form you initialed next to the statement specifically stating that ***************************** is a third party contracted with the hospital, and not in-network with your specific insurance company and that you would be charged and responsible for the service. ***************************** has made efforts to be transparent about every aspect of the screening prior to service and express all information regarding hospital affiliation, purpose, and requirements of the screening as well as billing and insurance information.Review from Amelia G.
1 star03/21/2022
Ears and Hearing PA is one of the worst companies I have ever dealt with in the medical field. They refused to **** my insurance company, even after I called and requested that they do so. I also got a voicemail on my phone stating that they sent me to collections even though I had already paid off my **** over a month ago. Their customer service is also horrible, as ***** was very rude about my making small monthly payments on the **** before paying it off.Ears and Hearing Response
03/23/2022
***************************** is a third party contracted with the hospital, as was stated on the consent form prior to screening. When you signed the consent form you initialed next to the statement specifically stating that ***************************** is not in network with your specific insurance company and that you would be charged and responsible. Parents are personally responsible for filing with your insurance to potentially get reimbursed. In our system notes, there is no indication of this account being sent to collections; an automated message is sent to all accounts that miss a payment on the agreed upon payment schedule.Review from Unknown U
1 star01/25/2022
Stay away from these people. Let your child's pediatrician do the hearing screening. You can refuse the hearing screening and still be discharged home. We were told that this **** would be covered 100 percent by insurance, but they refused to file on either of our insurances. They even hung up while speaking to me and an associate from my insurance company. Unprofessional, and sleazy that is the best way to describe this place. Don't let them touch your kids. This is just my opinionEars and Hearing Response
03/23/2022
***************************** is a third party contracted with the hospital, as was stated on the consent form prior to screening. When you signed the consent form you initialed next to the statement specifically stating that ***************************** is not in network with your specific insurance company and that you would be charged and responsible. Parents are personally responsible for filing with your insurance to potentially get reimbursed. Our company policy is to obtain written consent prior to the first screening. ***************************** has made efforts to be transparent about every aspect of the screening prior to service and express all information regarding hospital affiliation, purpose, and requirements of the screening as well as billing and insurance information.
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