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            Customer ReviewsforMonterey Ranch Apartments

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            3 Customer Reviews

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            • Review from Micah U

              1 star

              07/09/2022

              Gunshot left apartment moldy After moving into my initial apartment I found and reported mold, (I had specifically asked if there were any issues with mold, water damage or pests and I was assured there was not). The complex was slow to even come and investigate it. I developed fairly serious allergies and started staying with family instead after about a week or two. They eventually tore out parts of the walls and saw how far the mold was spreading including in to the ** system. One of the repair men told me that if he were me I needed to leave. Apparently before I moved in someone had shot multiple rounds through the door not only hitting the prior tenant, but also hitting pipes flooding this apartment and the one beneath it. The apartment complex just hid this fact and the obvious possibility of mold. The apartment beneath me I was told was far worse with mold over all the walls and they were doing nothing about it. The repair man told me they would replace some of the sheetrock, but likely not fix the mold in the **, or beneath the carpet....just enough to make it look habitable.I moved apartments in the complex hoping it would be better but have had birds fly up vents into my bathroom fan, squirrels building nests in the dryer vent and tearing up my patio furniture, hundreds of bugs crawling out of the walls, and under the sink, and out from the dishwasher and overall management has not been helpful or quick at resolving these issues. The only good thing about this place are a few of the leasing staff and repair workers who have truly been pleasant. They actually seemed to have my best interest at heart, and for them I am very thankful as they made this place much more bearable.
            • Review from Rylee G.

              1 star

              07/31/2021

              If youre just reading reviews and skimming by DO NOT LIVE HERE THE AMOUNT OF MONEY AND STRESS YOU WILL DEAL WITH IS OVERWHELMINGLY TERRIBLE. For everyone who has time to read a longer review this is more detail, I also have picture proof of all this stuff so nobody makes the same mistake I did by living here. Ill start with the move in, when we moved in it was disgusting like someone had been squatting in that place. It was honestly a health hazard to the point it wasnt actually ready to move in. They tried to charge us for the first couple weeks even though we couldnt live there because it was not clean at all. We found old clothes and dead bugs and hair every where. They force you to use their WiFi provider and its not that great but thats honestly not a big deal. They have consistently not answered the phone and I mean I have proof of calling them for days at least 30 times a day with an EMERGENCY and nobody will ever answer the phone. They will charge you tons of fees and they purposely dont answer the phone most days out of the week. To make it worse they dont allow almost anything on your patio, I have an email they sent out to everyone saying plants arent permitted on balconys or youll be fined. I bought an expensive day bed for my patio to lay on at night and they fined me for that as well. If they can fine you for it they will, for the amount you pay in fines you can just live in downtown ******. I cant stress enough Ive lived many places and this is by the far the worst place Ive ever lived. The staff is incredibly unprofessional, extremely rude, and very short with you. They wont go out of their way to extend and arm for you or help you out. My lease FINALLY ended this month and prior I put in a notice saying I wasnt going to continue my lease. Well come to find out they lost my notice and thats my problem so I have to have a month to month lease for the next couple months. There is no accountability in this business and to be honest Im not even sure how they stay open with how unethical they are. To top everything off most of the appliances are falling apart and the apt is super dated. They rarely get your trash even though you have to pay for it and a lot of times raccoons get into peoples trash and rip the bags open. This has happened to me several times and I got fined for throwing trash everywhere and they just took my trash can but still charged me for the trash valet.I know the prices look good but in the end youre paying as much if not more than another apartment you love. Save yourself from this nightmare seriously.
            • Review from Brenda W

              1 star

              07/30/2021

              The property is already starting off on the wrong foot. Apartment on which the lease was signed was mysteriously not available on move in day, but behold we have another apartment for you at an additionally cost of $300/month. Excuse me! No notice was provided prior to moving day. Instead of honoring the lease, management came back with the solution to reduce the additional cost to $150/month for the available apartment. Really, why couldn't they honor the lease? We ended up taking it because we had to be out of our current place and had nowhere else to go. Definitely sounds like a bait and switch. Questionable business practices.

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