Customer ReviewsforCarrington Place Apartments

I wish I could give this complex 0 stars. Where to even begin...My boyfriend and I first inquired about renting an apartment a little over 1 month before our actual needed move-in date. We could not get through to anyone via phone or ****** **** ended up having to go to the complex in person. We told them we were interested in renting an apartment, given a tour, ****re told to apply online if interested. The specific unit we wanted to apply for wasn't available to show the day we were there, but we were told we would be sent pictures & a video tour the following day. That never happened.After trying to contact them again via phone or email to get an update, we had to show up in person again. They recognized us on the 2nd visit, less than 2 weeks later, & they told us the worker who was supposed to send everything over quit & no longer works there. This was the excuse for why we never received the pictures or video tour. We were given another tour of a different unit, since the original one we liked got rented out to someone else. After this visit, they told us to check the website to see if anything became available closer to the move-in date we needed. After checking the website several times a day, #*** suddenly became available for an immediate move in. Knowing this unit wouldn't last long, I quickly started applying & filling out the paperwork. About 5 minutes after I submitted the $100 application fee, I received a call from the complex. They told me the unit we applied for was actually not available, and they had renters moving in that same day. They gave me the option to change my application to a different unit, but it would not be available for the time frame we needed.Since we were experiencing very limited availability in the ****** area, my ************* agreed to switch our application for the only other apartment available, #***. We didn't think we had an other option. I was told I could either take this apartment or lose my $100 for applying to an apartment that was never available to begin with. The fee was already being processed before our application was even completed. They insisted over & over again how the application fee was non-refundable, even though it was their error for having false information on their website. They did not care one bit about scamming me out of my money. After agreeing to rent #***, our application got switched over, & they immediately added an extra $200+ dollars to the rent. There was never anything mentioned about the rent being increased; it just magically appeared on the new application.A week after this happened, I received another phone call from them. They told me they had a new apartment available for an earlier move-in date. The person I talked to on the phone told me they would transfer over my existing application if we were still interested. She said before switching it over, she would send me an email with all necessary documents we needed to send over to complete the application. We never received a single email from them. After several back and forth arguments, we decided to cut ties with Carrington H333433313***30343235H. The extreme lack of communication, false information, & lack of professionalism is simply uncalled for. My ************* never fully completed the application for the apartment #*** that was never available. The complex made sure to take my money, though. My last & final round of communication with them happened today. They called to inform me that since my boyfriend was listed as the co-applicant on the application, he would have to pay $50 for the application fee. Please keep in mind that the only information they had for him was his ************ address. My boyfriend never filled out a single thing on the application, yet they wanted to charge him anyway. After yet another round of back & forth arguments, they told us it's their policy to collect application fees even if they are not complete. Talk about a scam!!I immediately notified my bank about these charges that I did not authorize. Typically application fees aren't processed until the application is complete. Luckily, my bank was understanding of the situation & stopped all payments coming from this complex. I was able to submit a dispute & get my money back. Please save your money, ************** & AVOID THIS COMPLEX. They are only out to take your money & do not care about anything else. I am SO thankful we found another H3230313232333***3739H to live because I couldn't imagine signing a lease here. The overall month experience I had with this complex started out very ******* only progressively got worse. The information on the website is not accurate & has not been since I began my apartment search. You will never get correct information from anyone who works there. However, they will try to find a way to take your money, no matter what. 0 stars for a horribly ran complex. You will be MUCH happier living anywhere else.

I have resided at ******************** for four years. In 2018, the apartments were sold to another owner and management company out of ******, *****.The complex and rent paying tenants have been seriously neglected: management ignores maintenance requests. Due to serious flooding issues, owners/management do not care about resolving heath and safety concerns to paying tenants; and are in serious violation of tenants' rights as is required by law."