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Find a Location

Shellaby A/C & Refrigeration has 1 locations, listed below.

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    Business ProfileforShellaby A/C & Refrigeration

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/15/2024

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1404 Highway 35 S, Rockport, TX 78382-3918
    BBB File Opened:
    5/25/2004
    Years in Business:
    22
    Business Started:
    9/1/2001
    Business Started Locally:
    9/1/2001
    Accredited Since:
    3/15/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Alternate Business Name
    • Shellaby Air Conditioning & Refrigeration
    Business Management
    • Mr. David Falconnier, Owner
    • Ms. Lauren Falconnier, Office Manager
    Contact Information

    Principal

    • Mr. David Falconnier, Owner

    Customer Contact

    • Mr. David Falconnier, Owner
    Additional Contact Information

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On September 02, 2021, Shellaby ** and Refrigeration Owner ******************************* sold and installed a mini split ac.On or about June 21, 2022 condensation from the indoor unit backed up and leaked into my bedroom and created water damage on my mattress, wall and floor. Shellaby ** and Refrigeration came out rerouted the drain line repair work was under warranty. On or about August 29, 2022 the condensation from the indoor mini split unit backed up again and leaked into my bedroom floor and wall Shellaby General Manager ***************************** responded and rerouted the drain line. ********************** stated the condensation backup and **** was due to faulty installation and removed some refrigerant from the line to compensate for installation of copper tubing shorter than manufacture installation procedure. The room in the summer was not cooling efficiently. Daikin installation manual required the copper line set a minimum of 9.8 Feet Shellaby installed not more than 5 feet of ****** tubing.Between August 31, 2022 thru January 26, 2023, Shellaby ** and Refrigerant General ***************************************** has, made excuses and delays and has not repaired the unsatisfactory cooling of the Daiken ** Mini Split, they installed and modified.On January 27, 2023 Shellaby ** and Refrigerant Owner ******************************* stated our warranty was expired although the ** unsatisfactory cooling performance was never repaired. In addition ************************ stated he deals with all Shellaby ** business, although his step-son ***************************** identifies himself as Shellabys ** and Refrigeration General Manager.In summary, our requested corrective action is as follows: We want the ** Mini-Split refrigerant line set to be at least 9.8 feet and fully charged in accordance with installation procedure by Daiken manufacture. Without any additional cost to me.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB serving the Heart of Texas

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