Business ProfileforEfficient AC, Electric & Plumbing

On May 20, ****, ****** from Efficient ** visited our house to perform seasonal ** inspections on our two units.****** falsified inspection reports for my units and recommended unnecessary maintenance (replacement of an outdoor unit's motor).I've left 3 messages for the service supervisor ***** and have not heard back in over a week.Here are the details:****** arrived and spent less than 4 minutes inspecting the indoor portions of the units. He had me leave the units off for the inspection. This seemed odd but I didn't think much of it.On seeing my outdoor units, ****** recommended considering replacement of one motor because of exterior rust for $761. He seemed knowledgeable so I agreed and scheduled the repair for the next week.Later that day, I looked at my report documents. They included current draw and temperature differential info for the indoor units. This didn't make sense. I have nest footage of time in the attic and ****** asking me to keep the units off. So he just made up these numbers.This caused me to wonder about the motor replacement recommendation.I called *****, the ** service manager, about this and the indoor report numbers. He said rust was alone was not a good reason to replace, and that current draw being above spec would be a good reason. I looked at my report and saw ****** reported 1.8A when 1.1A was the *** expected. Based on this, it seemed like a replacement was warranted.But knowing the indoor numbers on the report were fake, I wanted to confirm the 1.8A number. I purchased a clamp multimeter and measured current draw repeatedly while the motor ran, always getting 0.9A. I contacted an experienced ** tech online to confirm I had measured properly.I called *****, cancelled the motor replacement, left polite messages about what I found, and asked for a refund of ****** for my yearly contract for the inspections. There has been no response.This behavior is not acceptable. How many other customers has this happened to?