Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Air Express A/C and Heating has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAir Express A/C and Heating

            Air Conditioning Contractor

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            6/16/2008
            Years in Business:
            19
            Business Started:
            3/1/2005
            Business Started Locally:
            3/1/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Javier Gomez, Owner
            Contact Information

            Principal

            • Mr. Javier Gomez, Owner

            Customer Contact

            • Mr. Javier Gomez, Owner
            Additional Contact Information

            Fax Numbers

            • (210) 543-0956
              Primary Fax

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            My parents have used air express and never had an issue. I had total knee replacement surgery so my dad hired them to do a regular maintenance check on my ac since I couldnt move around and the temperatures were already record high. Air express came while my dad observed and did maintenance check. They Told my dad the freon was real low that there might be a leak. Didnt check for a leak. Instead they put 7 units of Freon and charged $175 a unit which came out to $1225. They asked for check no credit cards so my dad paid them by check and I paid my dad back. One week later my AC broke down. It wouldnt even turn on. I called ***************** and it took a week for them to come by. They actually ran several checks. Said there was no leak but that I had to much *****. I told them the last ac company said I didnt have enough so they put 7 units. ***************** said that is why my ac stopped working. Air express by putting all that Freon caused more damage to my ac thus causing it to break down. It took ***************** 4 more days to come back to do the work on my ac. They took all the extra Freon out, cleaned out the pipes (something supposedly air express said they did during maintenance check), put new intake vent, plus some other things that I have on the invoice they gave me. My dad trusted this company so thats why he agreed to their assessment. However, I am extremely angry that they used my fathers trust and ripped me off by selling me Freon that wasnt needed instead of throughly checking what the problem was. ***************** took over an hour to find the problem. Then took almost 4 hours to fix it. I want my money back. All $1290. Air express didnt do a through maintenance check which they charged me $65 for plus they put Freon (7 units at $175 a unit for a total of $1225) that wasnt necessary which damaged my ac unit. Air express has been in business for a long time and they knew better. They took advantage of my dads trust to scam me out of $1290. I want my money back ASAP.

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB serving the Heart of Texas

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.