Business ProfileforCowboys Air Conditioning & Heating

I have many complaints. But here are the most important. Complaint #1.I began paying the finance company back in April for the expensive AC that was put into my home. I paid for this despite the fact that the company didn't provide me a fully functioning and proper fitting AC system until the beginning of July. Even though THEY got paid over $17,500 the day I purchased from them in February, I would go on to pay for something that wouldn't be delivered fully to me until three months later.Complaint #2. Because of the business' errors over the course of 6 months, they ended up replacing my AC system three times. First they replaced my old 5 ton with a new 5 ton which ended up being too large and was short cycling and creating high humidity in my home. They then replaced that new 5-ton with a new 3 ton, which ended up being too small and was not cooling my house efficiently, which left me stuck with a huge AC bill from that unit running about 24 hours a day non-stop. My AC bill during that time was roughly $400. After several complaints, they finally replaced that 3-ton with the correct 4-ton unit.Complaint #3. There was so much wear and tear on my attic ladder from taking down and bringing up three entire AC systems, that it is now not safe or functional. I have been asking the owner to replace my ladder. It has been over 2 months. He keeps giving me the runaround saying that he ordered it and is waiting for it. Now he can't find a contractor to do it. I need this done as I have not had access to my attic for 2 months.