Business ProfileforH-E-B

I purchased a ******************************* Anti-Aging Serum for $16.47 plus tax on Saturday, March 16, 2024. Transaction # *** 7373 0315 2412 1800 243. This item was found on the clearance rack. When I arrived home and opened the item, I found that any tamper proof seals were broken or removed, the item was used, and only about half of the product remained. This was not stated anywhere on the packaging so that customers can understand what is being sold and determine if they wish to purchase. It was falsely represented as a new item.I tried to return it on Sunday, March 17th. ******** Service clerk told me no returns on clearance items and pointed to a "policy" posted behind the customer service counter so tiny customers would need binoculars to read it (really). ***** stated that "items on clearance are there for a reason". Used or tampered with products, really? I asked if the policy was posted at the clearance rack, and ******** Service clerk stated, "I can't say". The truth is, the policy is only posted at the ******** Service Counter, and it's so tiny a customer really would need binoculars to read it.The attached photos show the return policy as posted. It's the laminated document with red borders. I want H-E-B to refund my money. I want H-E-B to post their return policy near or at the clearance rack in a legible, readable format so that customers can understand what they're buying BEFORE they buy it. I want H-E-B to stop reselling used cosmetics/HABA because it's a health and safety issue.