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          Find a Location

          Xerox Business Solutions Southwest has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileXerox Business Solutions Southwest

            Copier
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8200 W Interstate 10 Ste 400

            San Antonio, TX 78230-3808

            Visit Website
            (800) 413-3526

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/2001

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers complete document management service including Xerox and Sharp hardware, service, software, and print management.

            Business Details

            This is a multi-location business.

            Find a Location

            Xerox Business Solutions Southwest has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              8200 W Interstate 10 Ste 400, San Antonio, TX 78230-3808
              BBB File Opened:
              10/1/1992
              Years in Business:
              36
              Business Started:
              1/1/1988
              Business Started Locally:
              1/1/1988
              Accredited Since:
              11/1/2001
              Type of Entity:
              Partnership
              Business Management
              • Mr. Jon Hitt, Sales Director
              • Mr. Jason Hoekstra, Director of Operations
              • Mr. Josh Pike, Regional Vice President
              • Mr. Adam Casillas, Director of Sales
              • Mr. Jason King, Director of Customer Relations
              • Mr. Mauricio Guajardo, Manager
              • Mr. James Moody, Manager
              • Mr. Mark Hitt, Manager
              Contact Information

              Principal

              • Mr. Jon Hitt, Sales Director
              Additional Contact Information

              Fax Numbers

              • (210) 805-9733
                Primary Fax
              • (713) 329-9595
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/28/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              We are 2 years into a 5 year equipment and service contract with XBSS -Providing necessary supplies is lined out in our contract and we are currently out of Drums for both of our printers **** and 280. Initial order was placed on 11/10/23 and have been on back order since. We officially are out of useable drums and cannot use our printers at all. We get billed our contract amount regardless if we print anything or not so we are paying for giant paper weights that we cannot use. We have contacted our rep, the ****************** service and the ** of service for this area to help with this issue but do not have a solution to our issue.-On top of this we have detailed in our contract a penalty that XBSS has to pay our company if they do not meet their uptime guarantee (their promise that a machine is useable for a certain percentage of the quarter). They have not met this uptime guarantee since mid 2022 and we have not received payments for the second and third quarter of 2023 even though we have requested updated numerous times.
              Read More
              Read 9 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Dana L

              01/04/2023

              DO NOT BUY FROM THIS CORP. ***** F is exactly correct they remove autopay then put customers in a loop of insanity, with no one replying to email or phone calls. I now have a pile of invoices charged to me for inexplicable amounts. No one knows who my account rep is anymore. Billing people fabricated amounts is beyond negligent. Xerox is knowingly and intentionally over-charging consumers on a regular basis and refusing to respond to complaints whatsoever. Do not under any circumstance do business with this company. RUN!
              Read 4 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

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