Business ProfileforNextiva Inc

I subscribed to Nextiva's **** phone services with the expectation of receiving reliable communication tools for my business operations. However, upon activation, I encountered severe difficulties in setting up the services. Despite investing significant time and effort, the **** services were never rendered, leaving me without the essential communication tools needed for my business.Furthermore, my attempts to resolve the issue with Nextiva's technical support team proved to be futile and time-consuming. I spent over 2 hours troubleshooting with their representatives, yet no resolution was provided.I promptly notified Nextiva of the issues encountered and requested assistance in resolving them. Despite acknowledging the problems, Nextiva failed to rectify the situation or provide an acceptable solution. Subsequently, I decided to cancel my account with ********************** and requested a full refund for the total amount paid.While Nextiva processed the cancellation of my account, they have yet to issue a refund for the unrendered **** services. Despite attempts to communicate with Nextiva regarding the refund status, I have received no concrete response or timeline for the resolution of this matter.Requested Resolution:I am seeking a full refund of the total amount paid for the **** services that were never rendered. Additionally, I urge Nextiva to improve their service quality and customer support processes to prevent similar issues from occurring in the future.