Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Nautilus Insurance Company has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNautilus Insurance Company

    Insurance Companies
    BBB accredited business

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    State of Minnesota Department of Commerce v Nautilus Insurance Company

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On September 6, 2022, Nautilus Insurance Company entered into a Consent Order with the State of Minnesota Department of Commerce. The Consent Order settles allegations that the business failed to within 30 business days, accept or deny one claim or notify the insured of the reasons why the claim investigation was not complete, and provide an expected date of completion. Under terms of the Consent Order, the business was ordered to pay a civil penalty of $1,000 to the state of Minnesota.  

    This action is final

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/21/2010

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers commercial general liability and commercial property insurance.

    Business Details

    Location of This Business
    7233 E Butherus Dr, Scottsdale, AZ 85260-2410
    BBB File Opened:
    7/31/1990
    Years in Business:
    38
    Business Started:
    10/9/1985
    Business Incorporated:
    1/25/2008
    Accredited Since:
    5/21/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Nautilus Insurance Group LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Business Management
    • Mr. Thomas M Joyce, President/CEO
    • Ms. Kelly D Reill, Sr. Marketing Specialist
    • Mr. John Briggs, General Counsel
    Contact Information

    Principal

    • Mr. Thomas M Joyce, President/CEO

    Customer Contact

    • Mr. Thomas M Joyce, President/CEO
    • Mr. John Briggs, General Counsel
    Additional Contact Information

    Fax Numbers

    • (480) 951-9730
      Primary Fax

    Email Addresses

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Had a fire at a rental property that I own on 6/22 was a total loss and Nautilus came out inspected the site and said they would help and I have not received a penny from the company. I still have payments and the city is out for bid to clean up the hazard. The policy states that they will pay to clean up site, but will not even release site for me to clean up. I have been in rental real estate for thirty years and this is the worst insurance company I have ever dealt with, and I have had many. Save yourself a bunch of stress and get a different insurance company
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David H

    1 star

    03/11/2024

    I would not recommend this insurance. I filed a claim because I damaged a floor that I installed. Nautilus came up with an excuse not to pay this claim. Stated I was at fault which I was but that was the purpose of purchasing this insurance. This was the whole purpose of having this insurance to cover property damage. My insurance agent said that this claim would be paid. Another insurance agent that was consulted said this claim should be paid. Nautilus was even supposed to provide me with a lawyer which they didn't. I ended up getting my own lawyer and had to pay out of pocket. Since this has happened my insurance agent is not going to recommend this insurance to clients. As I stated I would not recommend this insurance to anyone. They will not approve claims and pay. I wasted my money by having a policy with them.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.