Business ProfileforLandings Credit Union

I would rather ***** my eyes out with a dull spoon than be associated with this bank. We have a vehicle loan with this bank. Lets just say once we pay it off, we will never ever ever ever ever do business with this bank ever again. I will be ecstatic to be rid of them. Horrible customer service. Unfortunately, we did fall behind on our payments due to unexpected circumstances especially with everything happening with COVID and have been doing everything we can to rectify our situation. We work and have hours that conflict with Landings business hours, but have stayed in contact as much as we can. We have attempted to make two payments recently via our online account (ACH which they took almost a week to try and process) but due to other bills and unfortunately LIFE they had been returned. Landings did not even attempt to work with us even though we have been trying to make a payment. We spoke with *********************, AVP ************************ who did not offer any assistance what-so-ever. We spoke with her trying to arrangement for tomorrow which is payday. I understand if they would be hesitant about a ACH payment as the last two were returned but the fact that she refused to allow us to pay VIA card over the phone due to the fact that we work is just poor. She gave us an ultimatum, basically call off work with less than 24 hrs notice risking our jobs to come in personally to make a cash payment or lose our vehicle WITH the DEADLINE of tomorrow. We explained to her that we are trying to make the payment in good faith and doing what we can financially to bring the account current but she had no empathy at all about our situation or the fact that we will have to RISK our jobs/lose pay to be able to go in to make this payment because she refuses to allow us to make a payment by phone. We went back and forth with her for a while trying to make arrangements to pay but she refused. We then call