Business ProfileforJoe's Towing & Recovery

On 4-17-23, I had to call ***** roadside assistance to get my car out of a ravine I had gone down. They contacted Joe's Towing and Recovery and let me know this. I called Joe's and told them they would need a larger than usual truck to get me out. Two hours later, a driver named **** showed up with a light duty flatbed truck. He assessed the situation and determined that if he were to try and tow me out, he would get stuck as well. He took pictures of my car and the situation and sent them to Joe's and called them as well saying he would get stuck if he tried the job and that a bigger truck was needed. He was told by **** to go ahead and try it anyway. **** got my car on the back of his truck and proceeded to get stuck as he predicted. He called Joe's and a 8 ton truck was sent. It then got stuck as well. A third truck had to be sent out to get them out. Per Joe's policy, all of the phone calls were recorded. The next day when I went to get my car, I was presented with a bill for $1500. I have no problem paying a reasonable price - the cost of the second truck - for the service but I do not think I should have to pay for all three trucks, seeing as I told them they needed a bigger truck and - more importantly - their own employee told them he would get stuck and a bigger truck was needed. I called on 4-25-23 to discuss the charges and was told someone would be in touch. A week went by and I heard from no one. I called again on 5-2-23, was connected to an answering machine where I left a message asking to be called and heard from no one. I called back on 5-3-23 and spoke to Sandy. I explained what was happening. She said no one could help me but the president of the company. I told her I needed to speak to him the next day or I would have to contact the BBB. I got no call, so I am filing this complaint. Again, I will pay a reasonable price but I think I should be refunded some of the money. Had they called me back this could have been avoided.