Business ProfileforBL Plumbing

I'm not exactly sure how we contacted this plumbing company - we have a floor drain that backs up periodically and needs to be cleared annually. When the floor drain was starting to slow in clearing, my husband let me know he called "**** ******" and they were coming out on Friday afternoon. My husband is not a native English speaker and may have called them by accident when looking up **** ****** - regardless, they indicated that they would come to our house to fix the floor drain on Friday 3/17/23 between 1-4p. They called from a ************ and indicated that they were on their way at 3:02 pm. When they got to our home, it was BL Plumbing but I thought they were maybe a third party contractor from **** ******. They were not able to clear the drain, said we could NOT use the water over the weekend, and would have to come back Monday morning with a "high pressured machine". It was a struggle to not use the water, of course - by 2pm they had not returned on Monday. I phoned and he had to confirm with the crew as he knew nothing about them returning. They did return about 3p and were still unable to fix the drain - first they were going to charge $150 (on Friday) then said $400 on Monday, then asked for $250, which we paid (no receipt was given). The crew indicated we would need to have them dig out the yard and replace the pipes for $6-$10k. The next day we called ** ****** who came out in a few hours and cleared the clog in about 20 minutes with their machine. Not using water for 4 days (having to leave our house to use the bathroom!), not returning promptly on Monday (I took the day off work), not fixing the problem, having inconsistent pricing, and telling us we needed an expensive service we did not need was very frustrating. I called and let them know another company fixed it immediately and asked for a refund - they declined. I asked for 50% refund they declined again.