BBB Accredited Business Profile

Napleton's Autopark of Urbana

Napleton's Autopark of Urbana

(217) 367-1222

Napleton's Autopark of Urbana

28 years in business
1111 Napleton Way
Urbana, IL 61802
Fax Numbers
  • (217) 367-2621
  • (217) 367-9348
Additional Phone Numbers
  • (630) 530-9355
Additional Email Addresses
BBB File Opened: 10/08/1997
Business Started: 04/01/1990
Business Started Locally: 04/01/1990
Business Incorporated: 10/09/1991 in IL
Type of Entity
Business Management
  • Ms. Lisa Hirst, Controller
  • Mr. Josh Berbaum, Service Manager
  • Ms. Anne Button, Toyota Customer Relations Manager
  • Ms. Angie Fiala, Director of Business Development
  • Ms. Cathy Hatfield, Customer Relations Manager
  • Mr. Jim Kroll, General Manager
  • Mr. Ed Napleton, Owner
  • Ms. Kristen Napleton
  • Mr. Joseph D. Obrien, Chairman
  • Carel Sons, Toyota Service Manager

Business Category
  • New Car Dealers
Products & Services
This company offers the sales, service, and repair of new and used automobiles.
Service Area
We service the following area(s): Illinois
Alternate Business Names
  • Napleton's Toyota of Urbana
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business



Situated on 42 sprawling acres, O'Brien Auto Park of Urbana is Central Illinois' largest volume dealer. We have new car franchises for Hyundai, Kia, Mazda, Mitsubishi, Scion, Toyota, and Volkswagen. With over 2,000 new and used vehicles in stock, and two state-of-the-art automotive service departments, we guarantee an exceptional experience each time you visit us. We have been in business in Champaign-Urbana since 1990. We employ 200 individuals from the surrounding communities, many of whom have been with our company since the year we opened. This year we donated to over 50 local and national charities and organizations. We bleed Orange and Blue and show our love for the Illini by supporting the University of Illinois athletic department to a high level each year. We continuously receive some of the highest customer service ratings from all of our manufacturers. At O'Brien Auto Park of Urbana, "We Stand By You."

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Napleton's Autopark of Urbana

Napleton's Autopark of Urbana


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