Business ProfileforFederal Warehouse Company

This issue involves Federal Companies, Allied Van Lines and Coleman Worldwide Moving. It involves a move from St. Louis MO to St. Louis MO and ****** ****** ** contracted for on May 6, 2022. The complaint is threefold: failure to complete the move to SC; failure to reimburse for damages caused during the move; and misrepresentation of the condition of belongings on the inventory. We have used Allied since 2005 so we do not make this complaint lightly. With respect to our move from St Louis to St Louis, we claimed reimbursement for damages of a TV and to our couch. We include pictures of the condition of our property prior to the move. The claim was denied because based on "codes" placed on the inventory, Federal/Allied claims that 1) it did not pack the TV and 2) the couch was ripped prior to the move. A look at the inventory will show that EVERY piece of furniture was designated as badly worn, torn or scratched. The codes were not explained to us otherwise we certainly would have objected. There also was a "code" that indicated our TVs were packed by us when it is clear on our contract, we paid for the TVs to be packed and in fact they were packed by the movers. We responded to the denial by explaining that the reasons the denials were wrong. We are very concerned that this practice of intentionally designating all items as damaged prior to the move is encouraged by Allied and Federal to avoid paying claims. With respect to our move to SC, the local move was never completed. We had to hire movers to move our items into our home from Coleman's distribution Center. We incurred incredible expense to travel to SC to meet the movers on the dates in the contract. We were notified two days after the move was to take place that no one was available to complete the move. Our items remained in Coleman's distribution center until we moved them ourselves. We have asked that our claims be granted, payment for the cost of the SC move and refund for the SC move paid.