Customer ReviewsforTarter Brothers Mechanical, Inc.

I have to change my review. I have had no one but Tarter Brothers come to my house for all repairs since I bought my house about 6 years ago. I was a loyal customer for 6 years. I recommended them to everyone who asked. Recently I had a leaky pipe in my basement. The first attempt at a fix was adding new pipe tape and tightening fittings. This did not fix the problem and pipe continued to leak. Then I called Tarter Brothers and scheduled a second appointment for Tuesday. I called that day at 3pm and asked for an update. They said they had me down for Wednesday. I reminded them of our conversation to schedule the appointment on Tuesday and there was a long pause. They apologized for their mistake but said it's too late in the day, no one can come until tomorrow. I asked if someone could come after hours since it was their mistake. They wanted to charge me the after hours fee!!! I said absolutely not, I'm not paying an extra fee because they messed up. So they finally had someone come out a few hours later. He put more pipe tape on, put pipe putty on, and wrapped a random piece of wire around the pipe and screwed the wire into the floor joist in the ceiling. I told him what he did was very similar to the first unsuccessful repair, and asked if he could replace a part of the pipe or something. He said he didn't have time and left. Big surprise, the pipe is STILL LEAKING. I'm not going to bother having these people out a third time. They obviously DO NOT KNOW WHAT THEY'RE DOING and DO NOT CARE ABOUT THEIR CUSTOMERS. DO. NOT. USE. TARTER. BROTHERS.

So sorry! We had you on schedule for Wednesday. We never received a call from you,or your warranty provider, and you had even tipped the tech when he left. We were not aware of any issues. Tech was there 3/22 and you started leaving bad reviews 3/27 and then called office 3/28 for a refund. The tech said he did what he could to temp fix your issue until able to go and fix it properly with warranty claim and approval. As with Home Warranties claims have to be approved prior to fixing. Good luck to you in the future.