Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Aspen Dental has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aspen Dental

      2701 N. Dirkson Pkwy Springfield Commons Springfield, IL 62702

    Business ProfileforAspen Dental

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers the following dentistry services: check-ups and cleanings, fillings to treat cavities and repair cracks, crowns & bridges to fill in gaps, and dentures. Aspen Dental care also performs root canals, oral surgery, cosmetic dentistry and emergency dental care. This company offers Specialty Services: Advanced Screening for Oral Cancer & Digital Radiography. General Dentistry: Crown and Bridge Work, Fillings, Oral Surgery, Tooth Extractions & Treatment of Gum Disease. Denture Services: Dentures, Broken Dentures, Denture Replacement & Denture Money Back Guarantee.

    Business Details

    Location of This Business
    2701 N. Dirkson Pkwy Springfield Commons, Springfield, IL 62702
    BBB File Opened:
    5/24/2010
    Years in Business:
    43
    Business Started:
    1/1/1981
    Business Started Locally:
    1/1/1981
    Business Incorporated:
    10/2/2008
    Type of Entity:
    Corporation
    Business Management
    • Ms. Nancy Hughes, Manager, Patient Satisfac
    • Dr. I.F. Hamati DDS PC
    • Rajwinder Bhullar, Regulatory Relations Specialist
    • Miss Julie Grover, Manager, Regulatory Relations
    Contact Information

    Principal

    • Ms. Nancy Hughes, Manager, Patient Satisfac
    • Rajwinder Bhullar, Regulatory Relations Specialist
    • Miss Julie Grover, Manager, Regulatory Relations

    Customer Contact

    • Rajwinder Bhullar, Regulatory Relations Specialist
    • Miss Julie Grover, Manager, Regulatory Relations
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    In late April of 2023 I had new dentures fitted . Aspen had a network shut down during the time period of first being seen and getting the new dentures . I received the dentures on May 5th 2022 I believe. I absolutely could not wear them after I got them they were beyond adjusting and didn't line up right and pushed my lips way out and hurt extremely bad . I couldn't wear them for more than a few hrs because of pain . On july 7 I mailed the dentures back stating I wanted a refund and a couple weeks later I got a call to come sign papers to get a refund . I was told it would take 90 days but I haven't gotten a refund and have just received another bill from them for 1600 . I just paid them with my credit card initially for 2500 I believe. My insurance was supposed to cover the rest . I just want my money back ! No more and no less . The account number is ******** . It was the aspen in champaign ill .
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Payton W

    1 star

    09/08/2023

    On July 21st 2023 I went to Aspen dental and had digital impressions for a partial, they made an appointment and told me that the partial would be in in a week but I could only make it to an appointment for two weeks later on August 7th 2023. Two hours before said appointment for the partial fitting they called and left a voicemail starting that they had lost my partial and they would need to cancel the appointment. I returned the call and was told they had not lost it, there was just an issue at the lab and that the partial would be in soon. So I called back a week later and asked for an update, I was told they still didn't have the partial but they would expedite the process. Finally on August 29th 2033 they had called me stating that they had received my partial and I could come in tomorrow to get it fitted. I am at the office for almost an hour for the partial to not be made out of the requested material, and for it to not fit. So once again I get impressions and ask them to just call me once it is here because I have put aside enough time for this to be wasted. So aspen calls me on September 7th 2023 and state that my new partial is in and they can book me an appointment tomorrow, so I set up an appointment, let my work know, make arrangements yet again for this company to yet again be called a couple hours before the appointment the office cancels my appointment. All of this is happening while to company actively advertises that you can get your dentures in day because they have an onsite laboratory. If I miss so many appointments then they will drop me as a patient, but it seems as though the business is not hold themselves to the same regard.

    Local BBB

    BBB of Central Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.