Business ProfileforUftring Ford Subaru

8/1/23 I brought in my 05 Ford Focus to Uftring Ford to have the AC fixed. I was called later and told the HVAC housing needed to be replaced because it was too brittle and broken. At this point my dashboard had been taken apart so they kept it while I looked for the housing. Multiple calls and voicemails were not returned, and I had to physically appear for updates. The housing parts were not able to be located so they could not repair the AC. On 8/15/23 we agreed to put my dashboard back together and return my car to me. 8/20/23, I returned to Uftring to take my car home only to find out that the battery was dead (just bought 11/22 from them) and the dashboard was still undone. 8/28/23 I was able to reach someone by phone and was told the shop is busy and they weren’t going to be able to start working on it until 8/31/23 fixed by 9/1/23. On 9/2/23 I returned to Uftring. I was told that my car was taken over by the asst. mngr and he was not there to provide updates. 9/7/23 I received an email that the services on my car were completed and it was ready for pick up. When leaving I was told that I owed $525 and that they did me a favor and cut the fees in 1/2. I asked what the fees were for since nothing was fixed and asked to speak with the Mngr. He explained that he paid a service tech over $30/hr to take apart and put back together my dashboard and we needed to pay him for 7 hrs of work. We asked why we would pay for services that were not rendered. The mngr was not able to explain but did try to compare having our furnace fixed but not paying for repair. I stated that our furnace would have been fixed unlike my car so again what am I paying for, and can I charge you for keeping my car for 5.5 wks? The mngr was upset and said to sever the relationship and get rid of the bill. It’s disappointing to have gone through this experience as we've bought multiple cars from them and they've completed our car maintenance and repair needs for 18 yrs.