Business ProfileforGreen Dodge

This place doesn't even deserve 1 star. Had to have a new motor put in back in June, which ended up more over $2,000 more than what they told me it would be. That work is paid for, but still not complete. Today is December 20th. Less than a week of being told I could temporarily drive it, something started screeching and smoking. Tried to check oil, and the dipstick gets stuck about halfway out. Then my transmission all of a sudden is shot. While trying to get Chrysler involved, and after speaking to a highly reputable local transmission specialist, I told the dealership they were not to touch the transmission without my presence. With no consent to do so, they took my transmission out. I sent a complaint to the Attorney General's office, to which the dealership has never replied to their letters, but did send me a letter threatening to tow my van and charge me $50/day for storage...... on a vehicle they haven't completed the original work on. I'm currently sitting here waiting for them to get me written proof of a transmission work order, as well as a certified letter stating that all the parts are in my van. They can't seem to handle any of that. I also brought up the fact they still aren't done with the motor work, and they have nothing to say about the unfinished work, other than acknowledging it's true... but apparently don't care. As my workman, this has cost me a lot of money, not to mention the measly two year warranty on the "new" motor already has almost 6 months wasted just sitting on a lot.

While I am very sympathetic to Mr. Hodun’s situation, there are several false statements in the above complaint. After a thorough inspection of the vehicle, we have confirmed that the prior scope of work we performed on Mr Hodun’s Promaster was unrelated to the current transmission issue, and furthermore found no evidence that any damage to the transmission occurred while the vehicle was at our dealership which could have caused the subsequent failure of the transmission many days after leaving our facility for an engine repair. Sincerely, Carly Crawford [email protected] Green Dodge 3801 Wabash Ave Springfield, Il 62711 217-522-1222