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          Find a Location

          Benson's Maytag Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Benson's Maytag Inc

              4510 N Brandywine Drive Peoria, IL 61614-5524

              BBB Accredited Business
            • Benson's Maytag Inc

              404 S Eldorado Rd Bloomington, IL 61704-4502

              BBB Accredited Business
            • Benson's Maytag Inc

              10 S. 9th St. Pekin, IL 61554

              BBB Accredited Business

            Business ProfileforBenson's Maytag Inc

            Major Appliance Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/31/1969

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers appliance sales, service & repair.

            Business Details

            This is a multi-location business.

            Find a Location

            Benson's Maytag Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Benson's Maytag Inc

                4510 N Brandywine Drive Peoria, IL 61614-5524

                BBB Accredited Business
              • Benson's Maytag Inc

                404 S Eldorado Rd Bloomington, IL 61704-4502

                BBB Accredited Business
              • Benson's Maytag Inc

                10 S. 9th St. Pekin, IL 61554

                BBB Accredited Business
              BBB File Opened:
              3/12/1974
              Years in Business:
              58
              Business Started:
              1/1/1966
              Business Started Locally:
              1/1/1966
              Business Incorporated:
              12/27/1968
              Accredited Since:
              7/31/1969
              Type of Entity:
              Corporation
              Alternate Business Name
              • Benson's Appliance
              Business Management
              • Mr. William Benson, CEO
              • Mr. Scott Benson, President
              Contact Information

              Principal

              • Mr. Scott Benson, President

              Customer Contact

              • Mr. Scott Benson, President
              Additional Contact Information

              Fax Numbers

              • (309) 687-0000
                Primary Fax

              Phone Numbers

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/17/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              BLOOMINGTON IL STORE OCTOBER 26.2021 PURCHASED WASHER/DRYER UNIT. BENSON'S CAME 4 TIMES AND NEVER FIXED ANYTHING. THE LEFT LEG WAS BENT WHEN DELIVERED. UNIT WOULDN'T DRY ANYTHING. SERVICE GUY SAID IT WAS LINT IN VENT HE HAD BEEN HERE FOUR TIMES. OLD DRYER I HAD WORKED GOOD. THEY NEVER FIXED ANYTHING. SAID LEGS COULDN'T BE FIXED AND HE COULDN'T GET ON FLOOR TO FIX IT. I CALLED RUSSELL AND HE SAID HE GAVE MY PAPERWORK TO ***** THE OWNER AND HE'D CALL ME. IN THAT CONVERSATION HE TELLS ME THIS WAS USED IT WAS IN SOMEONES HOUSE AND THEY DIDN'T LIKE IT SO THEY TOOK IT OUT. WHY DIDN'T THEY DO THAT FOR ME? THIS WAS AFTER A MONTH AND I CALLED THE STORE ROUGHLY 40 TIMES. NO CALL FROM ****** ******* SALES GUY SAID UNIT WAS NEW IT HAD COME IN AND WAS CHECKED AND PUT ON THE FLOOR WHEN I LOOKED AT IT. SENT ***** A LETTER WITH NO RESPONSE, WORKED WITH GE LINE AND HAD CHAMBERS SVC LOOK AND FIRST TIME THEY ORDER LEGS. WHEN THEY CAME BACK THEY CALLED GE LINE AND TOLD THEM THE WHOLE FRAME WAS BENT. THEY WON'T FIX IT EITHER. WHEN I TALKED TO RUSSELL (HES BLACK) I AM WHITE) I SAID WOULD ***** CALL THE SAME DAY? HE SAID WELL YOU WOULD CALL ME A LIAR. I FEEL THAT WAS RACIST. I HAD TO BUY A NEW UNIT ONLINE AND HAVE DELIVERED. I AM OUT MONEY FOR THAT. I AM WANTING MY $1350 PLUS TAX ($84) AND $30 DELIVERY FEE BACK AS I AM A LOW INCOME SENIOR. I SHOULD NOT HAVE BEEN TREATED LIKE THIS AS A CUSTOMER. OBVIOUSLY I HAVE BEEN LIED TO AND THIS IS FRAUD BEING TOLD THIS WAS NEW AND THEN TOLD IT WAS USED. THE GE LINE TOLD ME IT SHOULD NOT HAVE BEEN SOLD IF IT WAS ON DISPLAY ANYWAY. I AM HIGH RISK I NEVER WOULD HAVE BOUGHT THIS WITH COVID AND BEING IN SOMEONES HOUSE IF I WOULD HAVE BEEN TOLD THE TRUTH.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              D. L.

              08/03/2022

              Bought expensive dishwasher. After removing existing unit, Benson installer informed us that the new dishwasher would not fit b/c we remodeled with tile floor. Benson did not inform us that other brands would fit therefore we contracted to remove tiles so that the new dishwasher could be installed. Benson's installer apparently broke the unit during installation, which we discovered some 10 days later b/c of water damage below. By this time, the tiles had been replaced ($628 for removal and replacement). Bensons refused to take any responsibility and furthermore intended to charge us a service/labor charge to remove the leaking dishwasher. We are left sitting some $2000 in the hole plus significant water damage to our house with no working dishwasher and Bensons have left us high but not dry. This is unacceptable business practice!

              Benson's Maytag Inc Response

              08/05/2022

              Bensons went to the home to install the dishwasher. Had to cut out the old dishwasher out of the opening, because new flooring had been installed in front of the old unit. We got the old unit out and attempted to install a new dishwasher, but it did not fit in the opening. We took away the new dishwasher and informed Mr ******* that it would not fit into the opening, without removing the tile floor or countertop. After returning to ********* home a couple of weeks later. We saw that he had removed some of the tile on the floor. We attempted to install the new dishwasher, but it would still not fit the hole opening. After talking to Mr ******* about the unit not fitting properly, he indicated to do whatever it took to get the dishwasher installed. His wife wanted this particular unit and not a set down unit, as they had already stepped up to a more expensive dishwasher before we had come out the first time. We got the dishwasher installed and operational upon leaving Mr *******, was satisfied with the installation and the dishwasher, he even tipped the installation team upon leaving. A week later Mr ******* called and indicated the dishwasher was leaking. Our service technician looked at and determined the motor and tub seal had been compromised and was leaking water. Because the unit was so tightly fitted and Mr ******* had the floor replaced, the technician could not work on the dishwasher. So we can not make any repairs to the unit.

              Customer Response

              08/05/2022

              The Benson installer was obviously aware immediately that the existing unit (which still worked at the time) was not going to come out without cutting it up. That would have been the first place to consult with me about the situation. Rather, they just cut it up and removed it, again, by now, unquestionably totally aware that the new unit was not going to fit. They left me with nothing but an empty hole in the wall that day, and 'consultation' that either the floor tiles or the countertop had to be removed. So, we contracted to have a 4'x4' area in front of the dishwasher hole removed. When Benson's returned to install the new unit, I was told once they put it in, it would not come back out again until it was time for replacement. The installer said nothing at all about the possibility of breaking the machine if they put it in. So, of course, when they left and the machine was running, I was satisfied ON THAT DAY and yes, tipped the installer. About a week later, our contractor replaced the tiles ($628 for that job). Then soon after I noticed water damage on the basement bathroom ceiling (I don't know exactly when that started because I nobody uses that bathroom much) which turned out to be the dishwasher. A Benson's repairman confirmed that the dishwasher was seriously damaged and was the source of the leak. So there I was, almost $2000 in, with serious damage to my house, and an unusable dishwasher. About a week later, Benson's calls to say that because I had 'authorized' the installation, they would refund me half of the cost of the unit, but were taking no responsibility whatsoever for other damages, plus (insult to injury) I would need to pay for the service/labor fees for them to come and remove the faulty dishwasher! Needless to say, that phone conversation got testy very quickly, and Benson's has not contacted me since, and certainly has not sent me even partial refund. Thank God I paid Benson's via ******** Card, who thoroughly invested the situation and refunded me at least the full costs I put on the card. In the meantime, I have contracted with another local appliance dealer, who will be installing a unit that fits the space. I will leave it to the reader to decide if Benson's business practices and ethics live up to the standards of the Better Business Bureau.

              Local BBB

              BBB of Central Illinois

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