Business ProfileforRaffield Tire Masters

TRAVELERS BEWARE This people are shady and have terrible service. I got a flat tire and they were the closest shop. The tire was clearly able to be plugged or patched but they refused, claiming there was sidewall damage but there was none. After telling us this Adam T******* proceeded to be very condescending and pushy in attempting to get us to buy two or four tires when we repeatedly said we were only interested in a single tire. They took an hour and a half to do the job despite having no line and several open bays. After finishing the job we got about a mile down the road and realized the tire was rubbing the sidewalks and making weird noises. Not only had they given us terrible service but the complete wrong tire size as well. This was not an easy mistake to make as the tire was clearly too big for the car and much larger than the other tires. Upon returning Adam T******* was dismissive and rude about the mistake, he then charged us the same price for the correct tire and provided no refunds or discounts for his mistake. We have a 6 hour drive to make and this mistake could’ve easily caused damage to our vehicle or safety, as well as the three hours lost on our trip due to his negligence. It seems as though this type of mistake was very common for them based on the little thought and care given. At the shop I work at this sort of mistake would have cost anyone involved their job. Overall horrible service and experience.

******, We obviously feel badly about misreading your tire size and installing the wrong size tire which cost you additional time lost on your trip. Our mistake was the reason we put you ahead of all our customers when you returned and put a better-quality tire on for you at no additional cost. The tire quality went from a 50,000-mile warranty tire to a 65,000-mile warranty tire which we sell for $30 more. As for your flat tire not being repairable, the sidewall was so damaged that a significant amount of loose rubber debris was inside the tire from being run flat. A tire that damaged can't be repaired. The issue of recommending four tires, or at least two on the same axle, is because your ****** is an all-wheel drive vehicle and ****** recommends keeping 4 tires on the car that are at a similar tread depth. Our desire is to give 5-star service.