Business ProfileforFive Star Hyundai of Warner Robins

My 2018 ******* ****** experienced catastrophic engine failure on ******** *** 2022 ***** ** ****** ******* ** which left me stranded on the side of the interstate. It was towed to Five Star ******* in Warner Robins, that night and parked there with a note attached requesting that it be repaired under the vehicle's warranty. It turns out that it was not covered under the original warranty, but was covered by the extended warranty included at the time of my purchase. Long story short, the engine and turbocharger were replaced by Five Star Hyundai. The repairs were finally completed 7.5 months later and I picked it up on ****** ***** At first it appeared that everything was working as it should be until I tried the air conditioning -- IT DID NOT WORK! At the time of the original problem back in December, the AC worked great (needed frequently on *** **** ** ****). I have tried to reach John, the Service Manager to request that this situation be remedied ASAP, but he has yet to respond. It appears that they must be thinking that I'll just go away and stop bothering them -- and that we would be the easy thing for them to do since I live *** miles away! Since the air conditioning was working fine back in December but wasn't working when the car was finished, I can only assume that that Five Star ******* did not properly complete the engine replacement, or did not properly mate the AC system to the new engine. The right thing for Five Star ******* to do is to arrange for the AC system to be diagnosed and finished/repaired by the local ******* dealership in ************ as I should not be expected to return my vehicle to them and be faced with another prolonged repair and be saddled with another expensive car rental bill. My out of pocket expense for these repairs is $1,351.06