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          Robins Bed & Mattress has 1 locations, listed below.

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            Business ProfileforRobins Bed & Mattress

            Mattress
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/20/2016

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            7/15/2008
            Years in Business:
            22
            Business Started:
            1/1/2002
            Business Started Locally:
            7/1/2008
            Accredited Since:
            1/20/2016
            Type of Entity:
            Sole Proprietorship
            Contact Information

            Principal

            • Mr. James Derek Simpson, Owner

            Customer Contact

            • Mr. James Derek Simpson, Owner
            • Mrs. Dawn Simpson, Owner
            Additional Contact Information

            Fax Numbers

            • (478) 476-9706
              Primary Fax

            Industry Tip

            BBB Tip: Shopping for a mattress? Do your research

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/21/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 10, *, 2020 I bought a Firm Mattress from the Robins & Bed Mattress located in ****** ****. the salesman was Mr. Busbee said was the firm mattress he had. after 3 Months the sides where my wife sleeps and my side also starting to sink we can hear the springs breaking lose, went to the store Mr. Busbee agreed to replace for another one, which we did. when I went to pick up the replacement, Mr. Busbee was not there, the exchange was handled by another employee Mrs. Barbie, who told me if the new replacement doesn't work she will work out with me with something else. after a month and a half, the same problem occurs with the second mattress. I called Ms. Barbie told me the situation, she said I will call you back another employee called me saying that will tell the owner. I tried to call the owner Mr. Simpson left my name and # with no response. we are ** years old and we need a firm mattress, There no signs in the store for the mattress saying soft. medium or hard, or on items
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sheryl P

            5 stars

            06/18/2022

            Chris from Robins Bed and Mattress is AWESOME!!
            He really knows what real Customer service is and does it,!!
            From start to finish, I couldn't ask for better customer service.!
            I would recommend him to anyone!!
            ****** *****

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

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