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          Rover Mobility has 1 locations, listed below.

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            Business ProfileforRover Mobility

            Hospital Supplies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/23/2011

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            9/24/2007
            Years in Business:
            20
            Business Started:
            1/1/2004
            Business Incorporated:
            3/1/2004
            Accredited Since:
            8/23/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Wheelchairs Plus Mobility Solutions, LLC
            • Medical For You
            • Kneerover.
            Business Management
            • Ms. Suzzi Biller Wright, Customer Service Manager
            Contact Information

            Principal

            • Mr. Jay - Harry W. Jernigan, CEO

            Customer Contact

            • Mr. Jay - Harry W. Jernigan, CEO
            • Ms. Suzzi Biller Wright, Customer Service Manager
            • Mr. James Sherrill, CFO
            Additional Contact Information

            Fax Numbers

            • (706) 869-1273
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/27/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a **** scooter from a company listed as Rover Mobility, for post-op mobility. I had requested an invoice so I could file a claim to my health insurance (****************) for reimbursement; however, claim was denied because Rover Mobility is a contracting provider and IS REQUIRED TO FILE THE CLAIM. I have requested assistance from Rover Mobility multiple times and received help or response to date. I have filed multiple appeals to ****************, but they continue to deny reimbursement until Rover Mobility processes the required claim information. I have been trying to get this resolved for over 14 months. I was advised by **************** after phone conference this PM to request verification that this company is operating legitimately and written response to explain why they will not provide documentation required by a contracting provider. This must be done before my claim can be processed/paid.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alma R

            1 star

            10/14/2021

            I tried to contact KneeRover 4 times by phone and twice by email. You should expect very little from their customer service who seems to be extremely inattentive to messages. My KneeRover arrived with a very low tire. I had to use it before I could find someone to inflate it. The tire now has a large bubble and rolls erratically. I asked KneeRover to help me get a replacement tire. This is the answer they sent via email. The tires must be inflated before use, it looks like you may have pinched the tube. Is it still holding air? If so you should be able to take the tire off and straighten the tube inside. Buyer beware. This company ships a product that is not ready for use and requires you purchase additional equipment prior to use. In addition, you are expected to have the tools and knowledge to repair this product prior to use. Justin, from KneeRover, told me in a phone conversation 3 days after my initial attempt to contact the company, that they ship their product with under inflated tires. I asked if the company informed buyers of that prior to purchase. Buyer Beware - they don't!

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

            BBB Reports On

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